Forward-Deployed AI Agent Engineer - Production, Telephony

PolyAI; Greater London; Ibrido; GBP 90.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private healthcare and dental cover

WFH allowance

Sabbatical program

Annual learning and development budget

Descrizione del lavoro

PolyAI is seeking a Forward Deployment Engineer to own client agents from scoping through production and beyond. You will design agent behavior, code integrations to customer systems, connect to phone lines, and continuously improve performance in real-time conversations.

You should have shipped LLM-powered agents, strong Python production skills, and experience with enterprise integrations and telephony platforms.

Competenze

• Shipped LLM-powered agents or conversational systems to real users.
• Strong Python and production code skills; experience with APIs and integrations.
• Experience with forward deployed/solutions engineering that ships real code.
• Familiarity with real-time voice/telephony systems (SIP, CCaaS).

Mansioni

• Own agents in production end-to-end; scope with customer and design conversation and tools.
• Connect agents to real-world systems via APIs and integrations; work across telephony platforms.
• Debug live calls and diagnose issues across speech, model, or integration components.
• Run evaluations, A/B tests, and use data to guide what ships.
• Lead customer sessions and explain trade-offs; build reusable tools and templates.

Conoscenze

Python production code

APIs

Integrations

Go

C++

LLM deployment

Real-time voice systems

Strumenti

SIP

Descrizione del lavoro

PolyAI is seeking a Forward Deployment Engineer to own client agents from scoping through production and beyond. You will design agent behavior, code integrations to customer systems, connect to phone lines, and continuously improve performance in real-time conversations.

You should have shipped LLM-powered agents, strong Python production skills, and experience with enterprise integrations and telephony platforms.