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A leading retailer in the UK is seeking a Forecasting and Planning Manager to join its dynamic team. The role involves leading the forecasting and planning team, optimizing resources, and developing models based on industry trends. You'll play a pivotal role in driving accuracy and efficiency for customer service operations. This position offers excellent benefits, including a bonus up to 20% and abundant opportunities for personal growth in a supportive environment.
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Overview
It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you.
Overview
It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you.
Reporting to the Capacity Planning & Budget Manager for our Customer Service Centre you will lead and motivate the Forecasting & Planning team to ensure optimal resource allocation, balancing staffing efficiency with customer satisfaction in the CSC. This role involves forecasting call volumes, providing real-time recommendations for resource adjustments, and optimising costs to maintain service levels.
At Screwfix, we believe happy, fulfilled colleagues create a stronger business. That’s why we’ve built a workplace that works for you—combining flexibility, inclusivity, and sustainability with opportunities to thrive.
Belonging & Growth:
From day one, you’ll feel part of a team that values your voice and supports your growth. We’re proud to champion diversity because we know unique perspectives make us stronger. Whether starting out or looking for your next step, you’ll thrive here
Sustainability That Matters:
We’re committed to creating a better future, taking bold steps to reduce carbon emissions, use sustainable packaging, and innovate for a greener world. Sustainability drives everything we do, and we’re proud to make a real impact for our planet and future generations.
Join Screwfix and discover a workplace where you can belong, grow, and help build a more sustainable future.
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