Force Communications Centre Call Handler & Dispatcher

Cambridgeshire Constabulary; Huntingdon; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Generous pension

Annual leave 24–29 days

Flexible contracts

On-site parking

Health and wellbeing services

On-site gym

Sports and social clubs

Job summary

Cambridgeshire Constabulary is seeking Police Call Handlers and Dispatchers for the Force Communications Centre in Huntingdon. You will be the first point of contact for emergency and non-emergency calls, staying calm under pressure and guiding callers through critical moments.

The roles offer full training and a mix of full-time and part-time contracts, with competitive salary and allowances. Responsibilities include handling calls, dispatching units, and maintaining incident logs, with on-site

Qualifications

• Excellent communication skills
• Stay calm under pressure
• Ability to learn new computer systems quickly
• Ability to handle multiple tasks and think fast

Responsibilities

• Answer emergency and non-emergency calls with professionalism and care.
• Guide callers through urgent situations clearly and calmly.
• Dispatch police units and provide real-time support to officers in the field.
• Monitor incidents and prioritise resources to the right places.

Job description

Cambridgeshire Constabulary Police Staff Permanent Full Time, Part Time Demand Hub Headquarters, Huntingdon, Cambs Scale 5 £37,235 including allowances Shift Allowance, Weekend Working Allowance 270.24 20% 37 Yes 18

Force Communications Centre – POLICE CALL HANDLER & DISPATCHER

Do you thrive under pressure? Can you stay calm when it really counts? If so, you could be exactly who we’re looking for to work in our Force Communications Centre as a Police Call Handler or Dispatcher.

Have you got what it takes?

• Stay calm under pressure? You’ll be the first point of contact for emergency and non-emergency calls. Can you maintain composure when every second matters?
• Fast thinking, problem solver? You’ll need to assess situations quickly, asking the right questions and providing clear, concise information to callers and police officers.
• Handle emotional situations? People in crisis will rely on you. Can you offer reassurance, stay level-headed, and guide them through distressing circumstances?
• Excellent communication skills? Clear, compassionate, and confident.
• Quick learner? Learn and adapt to new computer systems quickly.

What You’ll Do As a Police Call Handler

• Answer emergency and non-emergency calls with professionalism and care.
• Stay calm and focused, guiding callers through urgent and sometimes life‑threatening situations.
• Work as part of a dedicated team that makes a difference in people’s lives every day.
• Handle multiple tasks simultaneously from handling calls from the public, to calling other emergency services and recording crimes.

What You’ll Do As a Police Dispatcher

• Dispatch police units in response to emergency and non-emergency calls.
• Provide real-time support and clear communication to officers in the field.
• Monitor and prioritise incidents, ensuring the right resources are sent to the right places.
• Handle multiple tasks simultaneously, from tracking police units to updating incident logs.

What We Offer

• Full training provided – no prior experience required.
• A supportive work environment with ongoing development opportunities.
• Competitive salary and shift allowances.
• The opportunity to play a vital role in saving lives and keeping the public safe.

Shift Patterns

Call Handler – Full Time Pattern

24/7 (0600-1500 x 2 0930-1930 x 2, 1700-0200 x 2, 4 x Rest Days, 0800-1700 x 2, 1200-2200 x 2, 2100-0600 x 2, 4 Rest Days)

Salary:

Salary starting at £37,235 including allowances

Dispatcher – Full Time Pattern

24/7 (0600-1500 x 2 1500-0100 x 2, 2100-0600 x 2, 4 x Rest Days, 0600-1500 x 2 1200-2200 x 2, 2100-0600 x 2, 4 x Rest Days)

Salary:

Starting Salary £37,235 including allowances

Part-time shift patterns are available for both roles and can be discussed at assessment centre and interview.

Benefits

• We offer a generous pension scheme (career average) with death in service benefit.
• Cambridgeshire Constabulary offers 24 days annual leave rising to 29 days after five years continuous service.
• We offer a flexible approach to work/life balance with a range of full time and flexible contracts available.
• We offer secure parking on site at our Headquarters in Hinchingbrooke and are located close to the local bus and train services in Huntingdon.
• You will have access to a range of Health and Wellbeing Services including an Employee Assistance Programme
• Free on-site gym facilities
• Sports and social clubs

Our aim is to recruit talented people with a wide range of different skills and experiences, and we welcome applications from all sections of our community.

Do you have what it takes to think fast, stay calm, and help keep your community safe?

For further information please contact Tracy Blackwood on 01480 428100 or Harry Badcock on 01480 428108