Food Team Manager: Drive Service & Performance

Marks & Spencer Plc; Stirling; On-site; GBP 34,000 - 42,000; Full time

Job summary

Marks & Spencer Plc in Stirling is seeking a Team Manager in Food to lead from the front on the shop floor, raise standards and drive standout service while delivering strong commercial results, even under pressure.

You’ll be a confident, people-first leader who thrives in fast-moving retail, coaches others, uses data to improve performance, and role models exceptional customer care and inclusion as part of M&S’s values.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with data-driven insights to improve results.
• Ability to coach, develop and performance-manage with clarity.
• Confident in constructive, sometimes difficult conversations.
• Resilient and adaptable mindset to lead through change.
• Digital confidence and openness to new ways of working.
• Natural role model for great service and inclusion.

Responsibilities

• Lead from the front on the shop floor to set pace and standards.
• Inspire and develop a multi-skilled team to deliver five-star service.
• Ensure strong merchandising, availability and operational excellence.
• Use insight and data to drive commercial results and customer satisfaction.

Skills

Team leadership

Data-driven insights

Coaching

Conflict resolution

Adaptability

Digital literacy

Customer service

Job description

Marks & Spencer Plc in Stirling is seeking a Team Manager in Food to lead from the front on the shop floor, raise standards and drive standout service while delivering strong commercial results, even under pressure.

You’ll be a confident, people-first leader who thrives in fast-moving retail, coaches others, uses data to improve performance, and role models exceptional customer care and inclusion as part of M&S’s values.