Food Supply Co-ordinator

TN United Kingdom; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Food Supply Coordinator to ensure optimal food product availability across various locations. In this role, you will manage stock levels, resolve invoice queries, and support order processing. You'll thrive in a dynamic environment, utilizing your strong communication skills and attention to detail to drive supplier performance and meet supply chain targets. This position offers a hybrid working arrangement, allowing you to balance on-site and remote work effectively. Join a supportive team that values individual strengths and fosters growth.

Qualifications

• Strong customer service skills and ability to engage with stakeholders.
• Excellent multitasking and attention to detail.

Responsibilities

• Manage food product availability across various locations.
• Resolve invoice queries and support order processing.

Skills

Communication Skills

Multitasking

KPI Management

Customer Service

PC Literacy

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

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Food Supply Coordinator Role

As a Food Supply Coordinator, you will be responsible for effectively managing food product availability across Harrods Food Halls (including airport and online locations), restaurants, and kitchens. You will ensure the right stock is in the right place at the right time. Success in this role will rely on maximising depot, shelf, and kitchen availability, while managing waste, creating and maintaining product-level forecasts, and driving supplier performance to meet supply chain targets.

Responsibilities

1. Invoice Query Resolution: Ensure all invoice queries are resolved accurately and within SLA, minimizing backlog and prioritizing queries.
2. Trouble Shipment Resolution: Resolve trouble shipments within SLA and report at supplier level for performance reporting.
3. Order Processing: Support raising orders such as POs, STOs, Ocado, customer orders, and seasonal buys.
4. Conversions: Complete daily conversions by deadline, communicating issues or shortages to stakeholders.

Working Arrangements

This role may be fully on-site or hybrid, with a minimum of three days on-site per week depending on business needs. For more details, see our Hybrid@Harrods policy or consult with our Talent Acquisition team.

About You

• Clear and confident communicator, comfortable engaging with internal and external stakeholders.
• Excellent multitasking, KPI management, and attention to detail.
• Proficient in PC literacy (Word, Excel, preferably SAP).
• Strong customer service skills and interpersonal communication.
• Good time management, flexibility, and adaptability to changing priorities.
• Strong work ethic aligned with Harrods values.
• Ability to work independently with minimal supervision.

About Us

Harrods is a leading luxury department store, committed to providing an inspiring shopping experience and fostering a diverse, inclusive culture.

Our Promise & Culture

We offer a supportive environment with opportunities for growth. We celebrate individual strengths and invite applications from all backgrounds. Discover more about life at Harrods via #TogetherHarrods on LinkedIn or @togetherharrods on Instagram.