Food Supply Co-ordinator

Harrods Limited; Greater London; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

Join a leading luxury department store as a Food Supply Coordinator, where your expertise in managing food product availability will ensure a seamless supply chain process. This role involves collaborating with various teams to resolve issues, process orders, and maintain high service standards. With a strong focus on detail and communication, you will play a critical role in enhancing operational efficiency. This position offers a dynamic work environment, with opportunities for growth and a commitment to supporting your career aspirations. Be part of a team that values diversity and individual strengths, making every customer experience exceptional.

Qualifications

• Strong communication skills and customer service focus are essential.
• Ability to manage multiple tasks and meet KPIs effectively.

Responsibilities

• Manage food product availability across various locations.
• Resolve invoice queries and shipment issues efficiently.

Skills

PC Literacy (Word, Excel, SAP)

Customer Service Focus

Interpersonal Skills

Time Management

Attention to Detail

Multitasking

Flexibility

Organization

Job description

As a Food Supply Coordinator, you will be responsible for effectively managing food product availability across Harrods Food Halls (including airport and online locations), restaurants, and kitchens. You will ensure the right stock is in the right place at the right time. Success in this role will rely on maximising depot, shelf, and kitchen availability, while managing waste, creating and maintaining product-level forecasts, and driving supplier performance to meet supply chain targets.

About you

In this role, you will support the smooth operation of the supply process by managing invoice queries, resolving shipment issues, and processing orders efficiently. You will work closely with Supply Coordinators and Assistant Managers to ensure that supplier performance is accurately reported and that all tasks are completed within agreed service level agreements (SLAs). Your attention to detail and strong communication skills will be critical in meeting deadlines, minimizing backlogs, and maintaining high standards of service.

1. Invoice Query Resolution - ensuring all invoice queries are resolved accurately within the SLA, minimizing backlog and prioritizing urgent issues.
2. Trouble Shipment Resolution – resolving shipment issues within the SLA and reporting back to Supply Coordinators for supplier performance analysis.
3. Order Processing – supporting the Food Supply Assistant Managers in raising POs, STOs, Ocado, customer orders, and seasonal buys.
4. Conversions – completing daily conversions by the deadline and communicating issues or shortages with stakeholders.

Depending on your role, you may work fully on-site or have a hybrid schedule, combining on-site and remote work, with a minimum of three days on-site per week, based on business needs.

Please see our Hybrid@Harrods policy on our Career Site for more information or contact our Talent Acquisition team with questions about this role.

About you

You are a clear and confident communicator, comfortable engaging with internal and external stakeholders. You excel at multitasking, working towards multiple KPIs across categories. With a keen eye for detail, you monitor, report, and investigate to foster continuous improvement.

• Good PC literacy (Word, Excel, and preferably SAP)
• Strong customer service focus when dealing with internal and external parties
• Excellent interpersonal and communication skills
• Excellent time-management skills and ability to multitask
• Flexibility and adaptability to changing priorities
• Good attention to detail, organization, and stock management
• Strong work ethic and commitment to Harrods values
• Ability to perform duties effectively with minimal supervision

About Us

Harrods is a leading luxury department store, renowned for top designers and sought-after brands worldwide. Our mission is to make visiting our Knightsbridge store an inspiring shopping experience.

Our Promise to You

Help us make the impossible possible for our customers, and we’ll support your growth. We offer a friendly environment, abundant opportunities, and support to build an exceptional career across our diverse business areas.

Uniquely You

We value individual strengths and believe in growth potential. If you demonstrate most of the skills and experience needed, we encourage you to apply. We celebrate diversity and invite applications from all backgrounds, cultures, and experiences. What makes you unique makes us exceptional.

Learn more about life at Harrods by searching #TogetherHarrods on LinkedIn or following us on Instagram @togetherharrods.