Food Services Supervisor

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a prestigious hotel in the heart of London as a Food Services Supervisor. This role offers a unique opportunity to lead a team in providing exceptional service to guests in a luxurious setting. You will ensure that staff work collaboratively, maintain high standards of cleanliness, and uphold the hotel's reputation for excellence. Your leadership will inspire a culture of service and teamwork, as you engage with both guests and employees to create memorable experiences. If you are passionate about hospitality and ready to take on a supervisory role, this is the perfect opportunity for you.

Qualifications

• 2+ years of related work experience in food services or hospitality.
• 1+ year of supervisory experience in a similar role.

Responsibilities

• Ensure staff teamwork and optimum service for guests.
• Monitor dining rooms for seating availability and guest safety.
• Assist management with hiring, training, and evaluating staff.

Skills

Team Leadership

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

Inventory Management Systems

Job description

We are hiring for a Food Services Supervisor!

Your new career at The Park Tower Knightsbridge Hotel.

Situated in the heart of one of London’s most alluring locales, our luxury hotel is a stone’s throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols, and the chic dining haunts of the city’s most stylish set. Timeless elegance and contemporary design blend seamlessly in our elegant lobby and reception area. Our iconic circular towers with 251 accommodations are all consistently spacious with open views of London. Suites include the distinguished service of the Park Tower Butler as well as breathtaking London skyline and Hyde Park views.

POSITION SUMMARY

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.