Food & Beverage Service Manager

Mercure Hotels; Salisbury; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Discounted rates

Learning programs

Career growth

Benefits card

Community impact

Staff events

Job summary

Mercure White Hart Salisbury is seeking a Food Service Manager to lead the F&B operations, guide staff and drive service excellence within the hotel. You will manage a diverse team and ensure all brand standards are consistently applied to deliver exceptional guest experiences.

The role offers opportunities to develop broad hotel operations skills, work across events and banquets, and contribute to community engagement in Salisbury.

Qualifications

• Proven experience managing full‑service hotel food operations, including breakfast, bar, and banquet events for groups up to 150+ guests.
• Hands‑on role with administrative duties such as staff rostering, stocktaking, health & safety, performance reviews.
• Strong leadership and relationship-building with guests, staff and suppliers.

Responsibilities

• Lead, mentor and train the Food & Beverage Operations team.
• Ensure Food & Beverage brand standards are maintained.
• Strategize on new products and service offerings.
• Create unforgettable experiences for our guests.

Skills

Staff leadership

Brand standards

Service excellence

Communication

Job description

Company Description

Accor is a pioneer in responsible hospitality with more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Our brands share a common ambition: to keep innovating and challenging the status‑quo.

Job Description

Food Service Manager – strategically lead the team to elevate guest satisfaction. You will manage food & beverage operations, guide staff, and drive service excellence.

What Is In It For You

• Diverse range of events to run, offering great experience.
• Opportunity to develop all‑round skills of running a hotel.
• Empowerment to improve the F and B offering.
• Employee benefit card with discounted rates worldwide.
• Learning programs through our Academies, opportunity to earn qualifications.
• Growth within property and across the world.
• Ability to make a difference in the local community.

What You Will Be Doing

• Lead, mentor and train the Food & Beverage Operations team.
• Ensure Food & Beverage relevant brand standards are maintained.
• Strategize on new products and service offerings.
• Create unforgettable experiences for our guests.

Qualifications

• Proven experience managing full‑service hotel food operations, including breakfast, bar, and banquet events for groups up to 150+ guests.
• Knowledge of Brand Standard is an advantage.
• Hands‑on role with administrative duties such as staff rostering, stocktaking, health & safety, performance reviews.
• Minimum 2+ years in a supervisory or management role within hotel food and beverage operations.
• Service‑focused mindset and relationship building with guests, staff, and suppliers.
• Strong leadership capabilities, able to lead by example, develop team culture, and drive high‑performance standards for a team of over twenty.
• Excellent communication and organizational skills, able to articulate strategies, actions, and opportunities.
• Demonstrated capacity to manage multiple operations simultaneously while maintaining quality and guest satisfaction.
• Senior manager will handle duty management shifts and represent the General Manager.
• Passion for continuous improvement and drive to develop into a leadership role such as Operations Manager or General Manager.

Your Team And Working Environment

The MERCURE White Hart hotel is the largest hotel in Salisbury, with 68 bedrooms and 12 apartments. It offers event space for up to 220 guests across five unique rooms. It is a community hub and the go‑to place for events in the area. This role is an excellent preparation for a future General Manager position. We value quality of life: weekends off on a rotational basis and straight shifts, including breakfast (6‑3 pm), late (3‑11 pm), and day shifts (12‑9 pm or 9‑5 pm).

We are an inclusive company committed to attracting, recruiting and promoting diverse talent.