Food Quality & Safety Specialist

Fullers Foods; Leeds; On-site; GBP 26,000 - 38,000; Full time

Job summary

Fullers Foods is seeking a detail-oriented Technical & Quality Administrator to support food safety, quality, and technical requirements across retail customers and supplier partners. You will provide admin and technical support to the wider technical team, contribute to specifications, KPI reporting and customer inquiries.

Based in Leeds, the role includes supplier management, data collection for lab testing, and collaboration with Technical Managers to drive compliant product launches and

Qualifications

Responsibilities

• Coordinate internal technical team activities to deliver outstanding customer service and drive a proactive quality improvement agenda, in alignment with the Fullers Foods Quality Management System.
• Analyse complaint data and online reviews across retail accounts, identifying trends and working with internal teams and suppliers to implement corrective and preventative actions.
• Conduct both proactive and reactive product quality inspections, assessing supplier performance and supporting issue resolution in collaboration with Technical Managers.
• Organise and run consistency panels in line with retailer and internal schedules, including sample procurement, data collection, and portal updates, ensuring smooth execution with or without customer presence.
• Support internal cooking validations and coordinate external testing in accordance with retailer Codes of Practice, ensuring accurate data collection for specification development.
• Assist with new product launches by supporting specification and artwork reviews, and preparing quality attribute documents alongside Technical Managers.
• Participate in first production runs as required, providing on-site technical support to ensure product quality and compliance at launch.
• Contribute to the investigation of out-of-specification products, supporting communication with suppliers and reporting findings to the internal team to develop corrective actions.
• Collate and prepare complaint and KPI data for monthly customer reports and support technical input for customer and supplier meetings.
• Maintain retailer policy matrices, track policy updates, and ensure confirmation of acceptance from supplier partners is recorded.
• Manage retailer portal updates, ensuring accurate and current documentation is maintained, including BRC certifications, HACCP plans, and allergen risk assessments.
• Coordinate the preparation, labelling, and despatch of samples for laboratory testing, including nutritional analysis where required.
• Support follow-up on Storage & Distribution non-conformances raised by Fullers S&D partners, liaising with suppliers for resolution.
• Provide consistent, high-level support to internal technical colleagues and external customer stakeholders.

Job description

Fullers Foods is seeking a detail-oriented Technical & Quality Administrator to support food safety, quality, and technical requirements across retail customers and supplier partners. You will provide admin and technical support to the wider technical team, contribute to specifications, KPI reporting and customer inquiries.

Based in Leeds, the role includes supplier management, data collection for lab testing, and collaboration with Technical Managers to drive compliant product launches and