Food Customer Assistant — Fast-Paced, Service‑Driven

MS; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Job summary

M&S is hiring a Customer Assistant in our Food section, at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

This frontline role requires resilience and a genuine passion for our Food products. You’ll be ready to roll up your sleeves day in, day out, work across store areas, and use digital tools like

Qualifications

• Frontline customer assistant with ability to work in a fast-paced retail environment.
• Willingness to learn product knowledge and use digital tools.
• Team player who can adapt to changing store needs.

Responsibilities

• Serve, sell, fill and help drive growth in sales.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Contribute to a positive, high-energy environment and support colleagues.
• Be flexible to work across various store areas as demands change.

Skills

Customer service

Sales

Digital literacy

Team player

Tools

Sparks App

Job description

M&S is hiring a Customer Assistant in our Food section, at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

This frontline role requires resilience and a genuine passion for our Food products. You’ll be ready to roll up your sleeves day in, day out, work across store areas, and use digital tools like