Food Counter Partner — Ethical Sourcing & Customer Delight

John Lewis; Billericay; On-site; GBP 18,000 - 19,000; Full time

Job summary

John Lewis in Billericay is seeking a Service Counter Partner who is passionate about food, understands ethical sourcing and can recommend recipes to customers. You’ll bring warmth, help build trust, and inspire loyalty to Waitrose.

This permanent, full-time role involves varied hours over seven days, with a night premium (£3.75) for hours 22:00–06:00 and the potential to earn more after 90 days. You’ll manage stock, maintain high hygiene standards and support the branch team.

Qualifications

• Customer service experience in a retail or food environment.
• Knowledge of food safety and Waitrose values.

Responsibilities

• Take responsibility for your own food counter, ensuring high presentation and hygiene standards.
• Monitor stock levels to keep popular products available.
• Handle open food with proper due diligence and health & safety protocols; help reduce waste.
• Maintain up-to-date knowledge of new products and Waitrose food values (e.g. animal welfare).
• Support the wider shop team with general shopkeeping tasks.

Skills

Customer service

Teamwork

Food knowledge

Job description

John Lewis in Billericay is seeking a Service Counter Partner who is passionate about food, understands ethical sourcing and can recommend recipes to customers. You’ll bring warmth, help build trust, and inspire loyalty to Waitrose.

This permanent, full-time role involves varied hours over seven days, with a night premium (£3.75) for hours 22:00–06:00 and the potential to earn more after 90 days. You’ll manage stock, maintain high hygiene standards and support the branch team.