Food Coordinator & Coach – John Lewis – Cardiff

John Lewis Partnership; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading employee-owned business as a Food Coordinator and Coach, where you will enhance the skills of our Catering Partners. This role involves training, ensuring high culinary standards, and delivering exceptional customer experiences. If you are passionate about food and service, this opportunity is for you.

Qualifications

• Previous employment in a catering environment.
• Experience working in a kitchen.
• Training or coaching experience.

Responsibilities

• Deliver effective training to the Catering team.
• Create a market-leading customer experience.
• Manage the end-to-end ordering process.

Skills

Food preparation

Training

Customer service

Food Safety

Computer literacy

Job description

About the role

As a Food Coordinator and Coach, you’ll work with our Catering Partners to ensure they have the key skills needed to provide an excellent hospitality experience. You will work both in the kitchen and front of house to achieve high culinary standards and seamless operations.

Key Responsibilities

• Share your knowledge and passion by delivering effective training, passing on your expertise in food preparation to the Catering team.
• Create a market-leading customer experience while maximizing sales, minimizing wastage, and exceeding customer service targets.
• Work in the kitchen and front-of-house alongside Catering Partners.
• Deliver the central hospitality team's vision for the menu and meet presentation standards.
• Manage the end-to-end ordering process and support Team Managers in food safety compliance and administrative tasks.
• Show passion for service and great food, demonstrating a desire to learn and develop, and act as a role model to others.

Essential skills/experience

• Previous employment in a catering environment.
• Experience working in a kitchen.
• Training or coaching experience.

Desirable skills/experience

• Food Safety Levels 1-3 (training provided).
• Customer-facing selling or service experience.
• Administrative experience.
• Good computer literacy skills.

Various full-time hours will include early mornings, evenings, and weekends.

The partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re more than employees; we’re Partners, committed to building a happier world. We focus on being brilliant at retail, continuously innovating and diversifying, and maintaining our commitment to price, quality, and service.

As Partners, we share ownership and responsibility, contributing to our success and supporting each other through all times. We embrace our differences, foster an environment where everyone can thrive, and grow both individually and collectively.

We believe that as Partners, we make a difference—because we all own it.

Important points to note:

• Some roles may require pre-employment vetting, including DBS checks. You will be informed if this applies and should complete any required documents promptly.
• Vacancies may close early if we receive a high volume of applications.
• We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.