Food & Beverage Team Member

Eclipse Hotels Group; Lye Cross; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted Hotel Rooms

Health Plan

Life Insurance

Employee Assistance

Cashback on retailers

Complimentary meals on duty

Job summary

Eclipse Hotels Group invites you to join the Holiday Inn Bristol Airport as a Food & Beverage Team Member. You will contribute to exceptional guest service across our Restaurant, Bar, Room Service and Events.

Join a welcoming, international family-owned group headquartered in West London, with a portfolio including Holiday Inn brands and locations across the UK. Based at Bristol Airport, you will help deliver first-class meals and beverages, uphold food safety standards, and create memorable

Qualifications

• Experience in hospitality and delivering high levels of guest service.
• Knowledge of food safety basics and hygiene
• Ability to work across Restaurant, Bar, Room Service or Meetings & Events

Responsibilities

• Present each meal with signature flair to delight guests in Restaurant, Bar, Room Service or Meetings & Events.
• Prepare and serve drinks to high standards, accommodating guest requirements.
• Ensure guests receive excellent service during conferences and events.
• Process payments accurately (cash, card, room charges) per company guidelines.
• Clear down and reset facilities as required; leverage hotel experience.
• Demonstrate basic food safety practices and hygiene.
• Provide exceptional customer service with a proactive, friendly approach.
• Maintain clear, organized communication and attention to detail.
• Be flexible with schedule including evenings, weekends and bank holidays.

Skills

Customer service

Excellent communication

Cash handling

Team player

Flexibility

Food safety basics

Job description

• Present each meal that is a feast for the eyes and a treat for the taste buds. With your own signature flare, you'll be turning our high standards into memorable meals for each one of our guests, whether this be in our Restaurant, Bar, Room Service or Meetings & Events.
• Prepare and serve drinks to our high standards, whilst taking into consideration each guest requirement
• Ensure that our guests receive great service as part of our conference and events function, either by our food service or room set up
• Deal with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
• Clear down and set up our facilities as required. Ideally previous hotel experience as a Food & Beverage Team Member or other similar roles/restaurant background.
• A basic understanding of food safety.
• Experience in offering exceptional customer service.
• Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members
• Excellent communication skills in all aspects; good organisational skills with an eye for detail;
• Willing to work a flexible schedule including evenings, weekends and bank holidays Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn and Holiday Inn Express

located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for a Food & Beverage Team Member at our Holiday Inn Bristol Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience. Creating great Food & Beverage memories can come from many places, the sights, sounds, smells and more importantly our service. As a Food & Beverage Team Member you'll welcome our guests, recommend food & drink options and help keep service on track and up to standard. By tailoring each of our guests' experiences to their unique tastes, you'll help create memories that are as delightful as our dishes.

Join us and enjoy the following benefits:

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
• Employee Assistance and Welfare Program
• Health Plan
• Life Insurance
• Cashback and discounts on the leading high street retailers
• Complimentary Meals on duty