Food & Beverage Team Leader

National Trust; Norwich; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Free NT entry

Deposit loan

Season ticket loan

EV car lease

Discounts

Holiday entitlement

Flexible working

Employee assistance

Free parking

Job summary

The National Trust in Norwich is seeking a Food and Beverage Team Leader to oversee daily front-of-house operations in a busy cafe. You will lead and develop a team to consistently deliver outstanding service to visitors.

The role focuses on customer service, team leadership, and maintaining high standards for food and displays, with induction and allergen/food safety training provided. Permanent, annualised hours, with around 1950 hours per year.

Qualifications

• Eligibility to work in the UK.
• Induction in allergens and food safety will be provided.

Responsibilities

• Lead day-to-day with your team to deliver great service in a busy cafe.
• Focus on front-of-house duties and food/beverage service.
• Supervise induction and training of colleagues to ensure excellent service.
• Assist kitchen team with food preparation when needed.

Skills

Great service

Team leadership

Adaptable

Organised

Handling complaints

Willing to learn

Job description

Summary

• INTERNAL APPLICANTS ONLY***

The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us.

We’re looking for a Food and Beverage Team Leader to join us. Because we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.

Benefits

We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

Hours

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 1950 hours per year, and on average, you'll work 37.5 hours per week but again, this will be flexible depending on operational demand.

Salary

£25,837.5 per annum

Duration

Permanent

What you’ll be doing

As a Team Leader, you’ll be giving day‑to‑day support to your team, to make sure they’re consistently giving great service to everyone who comes to the café. This is a busy, lively place to work, so you’ll need to be adaptable.

Your focus will be front of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive ‘can‑do’ attitude and your desire to provide an outstanding service.

Using your excellent eye for detail, you’ll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food.

You’ll also be supervising the induction and training of colleagues, to help build a team that’s dedicated to great service and to giving people a day to remember.

We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who We’re Looking For

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well‑organised and adaptable
• ability to lead, support and develop a team
• confident dealing with a variety of situations including complaints
• willing to learn new skills

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Blickling Estate, Blickling, Norwich, NR11 6NF

Documents

Food & Beverage Team Leader - A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

• Internal Applicants only*

Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of time.

Closing Date

11th October 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.