Food & Beverage Supervisor

Lore Group; Greater London; On-site; GBP 39,813,000 - 45,323,000; Full time

Benefits offered by this job

Dinner and drinks

Employee nights at Lore Group hotels

Staff discounts

Health cash plan

Volunteer leave

Life Assurance

Awards and parties

Free meals on duty

Season ticket loan

Job summary

Lore Group operates Sea Containers London, home to 12th Knot rooftop venue. We seek a Food & Beverage Supervisor to lead daily rooftop operations, deliver outstanding guest experiences and drive service excellence with the management team.

You will mentor staff, uphold high standards, and contribute to a dynamic, fast-paced, premium hospitality environment on the South Bank in London.

Qualifications

• Experience as a Supervisor or Senior Food & Beverage Assistant in busy hospitality environments.

Responsibilities

• Supervise rooftop bar and lounge operations.
• Motivate the team during service to ensure guest satisfaction.
• Model service standards, product knowledge and guest engagement.
• Coach and train team members to maintain high standards.
• Handle guest inquiries, feedback and service recovery professionally.
• Manage cash-handling procedures and opening/closing routines.
• Monitor cleanliness, presentation and health and safety compliance.
• Assist with stock management, ordering and inventory controls.
• Support delivery of private events and activations hosted at 12th Knot.

Skills

Leadership

Guest service

Communication

Team motivation

Job description

A lifestyle Hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it’s your London anchor on the River Thames.

Food & Beverage Supervisor

Perched atop Sea Containers London on the vibrant South Bank, 12th Knot is one of London’s most iconic rooftop destinations. With breath-taking views across the River Thames and the city skyline, we’re renowned for our expertly crafted cocktails, exceptional service, live DJs, and unforgettable guest experiences.

As a Food & Beverage Supervisor, you will support the day-to-day operation of 12th Knot, leading by example to ensure every guest receives a warm welcome and outstanding service. You’ll work closely with the management team to drive service excellence, motivate the team, and maintain the high standards that define the Sea Containers London experience.

This is a fantastic opportunity for a hospitality professional looking to take the next step in their career within a dynamic, fast paced, and high-profile venue.

What You’ll Be Doing

• Supervising daily operations across the rooftop bar and lounge.
• Leading and motivating the team during service to ensure a seamless guest experience.
• Acting as a role model for service standards, product knowledge, and guest engagement.
• Supporting the management team with training, coaching, and developing team members.
• Managing guest enquiries, feedback, and service recovery with professionalism and confidence.
• Ensuring all opening, closing, and cash-handling procedures are completed accurately.
• Monitoring cleanliness, presentation, and compliance with health and safety standards.
• Assisting with stock management, ordering, and inventory controls.
• Supporting the delivery of private events, activations, and special occasions hosted at 12th Knot.

What We’re Looking For

• Previous experience as a Supervisor or Senior Food & Beverage Assistant in a busy bar, restaurant, hotel, or premium hospitality environment.
• A passion for delivering exceptional guest experiences.
• Strong leadership and communication skills.
• Confidence working in a high-volume, fast-paced environment.
• Excellent organisational skills and attention to detail.
• A proactive, positive, and hands-on approach.
• Knowledge of cocktails, wines, and premium beverage service is highly desirable.
• Flexibility to work evenings, weekends, and public holidays.

Salary : £13.91 p/h + service charge, plus benefits

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Guest experience including dinner and drinks
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• Discounts in our spa and cinema
• Contribution towards Health - Cash Plan
• 2 days paid volunteering leave per year
• Life Assurance
• Length of service incentives (additional holiday)
• Bespoke training programmes
• Free meals on duty
• Incentives such as Ride-to-Work and season ticket loan
• Quarterly employee award ceremony and company staff parties
• Employee assistance programme

Location: London