Food & Beverage Server

St Martins Lane; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Free meals on duty

Wellbeing support

Cycle to work

Job summary

St Martins Lane, a Morgans Originals hotel in Covent Garden, seeks a passionate Food & Beverage Server to create welcoming experiences from arrival to departure. You’ll deliver warm, personalised service, offer menu recs, and collaborate with kitchen and bar teams to ensure seamless dining.

The role emphasizes guest connection, attention to detail, and a proactive attitude in a vibrant hotel environment that values memorable experiences.

Qualifications

• Warm, attentive, personalised service from arrival to departure.
• Confidence in taking food and beverage orders.
• Ability to present menu recommendations and pairing suggestions.

Responsibilities

• Providing warm, attentive, and personalised service from arrival to departure.
• Taking food and beverage orders confidently and accurately.
• Serving food and drinks with professionalism, care, and attention to detail.
• Sharing menu recommendations and daily specials to enhance guest experience.
• Anticipating guest needs and responding promptly to requests.
• Building rapport with guests and delivering memorable interactions.
• Maintaining immaculate presentation of tables and dining areas.
• Collaborating with kitchen, bar, and dining teams to ensure seamless service.
• Resolving guest queries professionally and empathetically.

Skills

Hospitality mindset

Communication

Interpersonal skills

Multitasking

Job description

We're looking for a passionate and people-focused Food & Beverage Server who loves creating connections, delivering exceptional service, and helping guests feel welcome from the moment they arrive until their final farewell. More than simply serving food and drinks, you'll play an important role in creating the atmosphere, energy, and sense of belonging that turns a meal into a lasting memory. What You'll Be Doing

• Providing warm, attentive, and personalised service from arrival to departure.
• Taking food and beverage orders confidently and accurately.
• Serving food and drinks with professionalism, care, and attention to detail.
• Sharing menu recommendations, daily specials, and pairing suggestions to enhance the guest experience.
• Anticipating guest needs and responding promptly to requests.
• Building genuine rapport with guests and creating memorable interactions.
• Maintaining immaculate presentation of tables, service stations, and dining areas.
• Working collaboratively with kitchen, bar, and restaurant teams to deliver seamless service.
• Resolving guest queries and feedback positively, professionally, and with empathy.
• Contributing to a welcoming and vibrant atmosphere where guests can relax, connect, and enjoy themselves.
  A warm, friendly, and engaging personality.
• Excellent communication and interpersonal skills.
• A passion for delivering exceptional guest experiences.
• Strong attention to detail and presentation standards.
• The ability to multitask in a fast-paced environment.
• A proactive and positive attitude with a willingness to learn.
• Previous hospitality experience is beneficial but not essential.
  At St Martins Lane, a Morgans Originals hotel, we don't just create memorable stays-we create unforgettable experiences. Located in the vibrant heart of Covent Garden, our hotel is a destination for those who thrive on creativity, individuality and connection. Renowned for its iconic design, bold personality and electric atmosphere, St Martins Lane brings together passionate people who love delivering exceptional service and making every guest interaction count, Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
  Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty