Food & Beverage Host

Grosvenor Casinos Limited; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant team as an F&B Host at a leading casino, where your passion for exceptional customer service will shine. In this role, you'll be the face of the establishment, creating memorable experiences for guests and ensuring they feel valued and welcomed. Your enthusiasm and dedication will contribute to a lively and engaging atmosphere that keeps customers coming back for more. This is an exciting opportunity to work in a dynamic environment, where your skills in hospitality and customer interaction will be key to success. Embrace the chance to be part of a team that prioritizes outstanding service and creates unforgettable moments for every visitor.

Qualifications

• Experience in hospitality roles is preferred with a focus on customer experience.
• Strong communication skills and a positive attitude are essential.

Responsibilities

• Greet and entertain customers, ensuring a welcoming atmosphere.
• Provide friendly and efficient service of food and beverages.

Skills

Customer Service

Hospitality

Communication Skills

Positive Attitude

Team Collaboration

Job description

Job Description

Grosvenor Casino, Glasgow Merchant City

As an F&B Host, you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests' expectations.

You'll be an ambassador of exceptional hospitality to all our customers across all elements of our business, understanding and delivering the set standards of service as communicated via induction and any ongoing initiatives implemented by the company.

You will:

• Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return.
• Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit.
• Proactively offer and provide a friendly, efficient, and prompt service of food and beverages - only delivering products you are proud of!
• Be aware of daily/weekly targets and contribute positively towards them.
• Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
• Replenish stocks so that the customer always has the opportunity to access products at all times.
• Promote the use of Grosvenor Membership cards during each interaction with the guest.
• Promote the Rank Omni Channel/Digital offer through positive customer interaction.

Qualifications

• Positive attitude.
• Experience of working successfully in a hospitality role.
• (Preferred) Previous experience working in a multifaceted role.
• Fanatical about delivering unrivalled customer experience.
• Ability to collaborate with the wider business.
• Sound communication skills.
• Comfortable with change and ability to embrace new ways of working.
• Must be able to work shifts at any time of the day, including weekends and bank holidays.