Food & Beverage Attendant

Metropolitan Gaming; Manchester; On-site; GBP 20,000 - 26,000; Full time

Job summary

Une entreprise leader dans le secteur des jeux et loisirs recherche des membres pour son équipe de service à la clientèle dans ses établissements à Manchester. Le candidat idéal doit avoir de solides compétences en service à la clientèle et une passion pour créer des expériences mémorables pour les clients. Des avantages tels que des réductions sur les aliments et des programmes de santé et de bien-être sont offerts, en plus d'une formation continue et de possibilités d'évolution.

Benefits

50% de réduction sur la nourriture et les boissons

Plateforme de récompenses étendue

Indemnités de maladie

Pension de l'entreprise

Assurance vie

Incitations à recommander un ami

Services de conseil financier

Services de santé et de bien-être pour les employés

Prêts de saisonniers

Programme d'assistance aux employés

Schéma de vélo au travail

Qualifications

• Expérience préalable dans un environnement de service à la clientèle exigée.
• Capacité à communiquer en anglais clair et concis.

Responsibilities

• Assurer un standard de soins clients exceptionnel.
• Opération de caisse et gestion de l'argent.
• Préparer et servir des aliments et boissons.

Skills

Service à la clientèle

Compétences interpersonnelles

Attention aux détails

Esprit d'équipe

Intégrité personnelle

Job description

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.

Our tencity destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentives
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance programme: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

Main Responsibilities:

• Ensuring an exceptional standard of customer care, whilst adhering to company procedures, health and safety and hygiene regulations.
• Being an effective team player.
• Till operation and cash handling.
• Prepare and serve food and drinks ensuring a high standard of presentation.
• Clearing tables of cutlery and glasses etc. cleaned and stored effectively.

Who You Are

• Outstanding customer service skills.
• Exceptional interpersonal skills and able to maintain a positive, appropriate relationship with all guests.
• Methodical and attentive to detail.
• Ability to promote all areas of the Club and understand departmental specific operations and services to explain and guide the guest during their visit.
• Previous experience in a customer service environment.
• A team player.
• Communicate in clear and concise English.
• High level of personal integrity.
• Strong work ethic with a passion for exceeding expectations.
• Respect and appreciation to all.
• Encourage and contribute towards a culture that supports everyone to be the best that they can be.

Please Note: You must be aged 18 or above and have the right to work in the UK.