Food & Beverage Associate

TN United Kingdom; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading hospitality company at the Manchester Marriott Victoria & Albert Hotel, where you will play a crucial role in guest satisfaction. As a member of our team, you'll greet guests, manage food orders, and ensure a welcoming environment. We value flexibility and a genuine desire to put people first, offering opportunities for growth and development within the company.

Benefits

Meals & refreshments on duty

Uniforms

Performance-based incentives

Accommodation and food & beverage discounts

Recognition programmes

Qualifications

• Previous experience in a hotel restaurant preferred.
• Strong interpersonal and customer service skills.

Responsibilities

• Greeting all guests and escorting them to their tables.
• Ensuring food orders are taken correctly and processed accurately.
• Communicating with customers to ensure satisfaction.

Skills

Customer Service

Interpersonal Skills

Flexibility

Job description

Social network you want to login/join with:

Marriott Manchester Victoria and Albert Hotel

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

097553dfe414

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

About us:

As the #1 leader in hospitality worldwide, Marriott International has over 8,100 hotel properties and 30 top hotel brands. We operate in 133 countries and territories, and we're still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.

Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is home to Chop & Plant, our casual dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability. We also have flexible event spaces, including outdoor terraces, small boardrooms, and banqueting for up to 200 people.

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role. For that, you’ll be appreciated and valued.

Benefits include:

• Meals & refreshments on duty
• Uniforms
• Performance-based incentives
• Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide
• Recognition programmes

What you will be doing:

• Greeting all guests and escorting them to their tables
• Ensuring food orders are taken correctly, processed accurately, and appropriate payment is received
• Serving all food & beverages efficiently, in accordance with set standards and time scales
• Keeping buffet services pristine and fully replenished
• Recommending menu items, accompaniments, beverages & wines with knowledge
• Highlighting or identifying allergens or dietary requirements
• Setting up conference and event areas as per the Business Event Order sheet
• Completing checks of work areas prior to opening for cleanliness, correct setup, and mise-en-place
• Communicating with customers to ensure satisfaction and resolve complaints
• Preparing work areas for the next shift
• Following proper procedures when answering the telephone and welcoming guests
• Processing payments according to policies
• Following property control audit standards and cash handling procedures

What we are looking for:

• Previous experience in a hotel restaurant (preferred)
• A warm, genuine individual who enjoys putting people first
• Strong interpersonal and customer service skills
• Flexibility to work according to the business needs
• Desire to grow and develop within the company

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, veteran status, or any other basis covered under applicable law.