Food & Beverage Assistant - Live In

Hand Picked Hotels; Brockenhurst; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Service charge

Career development

28 days holiday

Uniform provided

Free parking

Wellbeing support

Pension

Staff discounts

Loyalty awards

Introduction bonus

Team events

Job summary

Hand Picked Hotels is seeking a Food & Beverage Assistant for Rhinefield House Hotel in the New Forest. This live-in, full-time role covers 5 days out of 7 with a 40-hour week, delivering high-quality dining and bar service to guests.

You will join a welcoming team, enjoy a competitive wage of £13 per hour plus a share of service charge, and benefit from extensive staff benefits and career development opportunities within the Hand Picked Hotels family.

Responsibilities

• Ensure dining areas, bars, and service spaces are presented to the highest standards and support smooth delivery of food and drink service.
• Assist with setting tables, stocking service stations, and maintaining service excellence across shifts.
• Collaborate confidently with colleagues on the floor to uphold our reputation for outstanding hospitality.

Job description

Hand Picked Hotels

Food & Beverage Assistant - Rhinefield House Hotel (Live In)

Location: Brockenhurst, Hampshire, SO42 7QB

Salary: Starting at £13 per hour + service charge + excellent colleague benefits

Job Type: Full-time | Permanent | 5 days out of 7

We are currently seeking an enthusiastic Food & Beverage Assistant at Rhinefield House Hotel, part of Hand Picked Hotels.

Nestled deep in the heart of the enchanting New Forest, Rhinefield House Hotel offers a truly unique place to build your hospitality career. This majestic former hunting lodge blends timeless elegance with modern luxury, creating a workplace as inspiring as it is welcoming. From grand oak-panelled halls and glittering chandeliers to the ornate Armada Restaurant, every space tells a story—and as part of our team, you’ll help bring those stories to life for our guests.

Working with us means being part of a passionate, professional, and supportive team dedicated to delivering exceptional experiences. You’ll play a key role in creating unforgettable stays—whether guests come for relaxation, celebration, fine dining, or simply to immerse themselves in the beauty of the New Forest. With luxurious bedrooms, indulgent spa experiences, and breathtaking surroundings, Rhinefield House is a place where your commitment to outstanding service truly makes an impact.

If you’re enthusiastic, guest-focused, and excited to grow within a stunning heritage setting, Rhinefield House Hotel offers the perfect opportunity to develop your skills and thrive in your hospitality career.

As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.

If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Rhinefield House Hotel offers an inspiring place to grow your career.

What will the role involve?

As a Food & Beverage Assistant, you will help create an exceptional guest experience by ensuring our dining areas, bars, and service spaces are presented and maintained to the highest standards. With meticulous attention to detail, you will support the smooth delivery of food and drink service, ensure tables are beautifully set, service stations are fully stocked, and food and beverage offerings are presented with care and consistency. Your commitment to excellence will contribute to an unforgettable and memorable guest experience. A true team player, you will work confidently alongside colleagues on the floor, providing excellent service and helping to uphold our reputation for outstanding hospitality and quality service.

This is a full-time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business. Flexible working hours can be accommodated where possible.

What’s in it for you?

• A competitive hourly rate of £13with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.

You will have previous restaurant and bar or food and beverage experience, with the confidence to work as part of a team and deliver exceptional service standards in a fast-paced, busy hospitality environment.

Who we are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.

Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be elig