Food & Beverage Assistant

Axiom Hospitality Limited; Hounslow; On-site; GBP 18,000 - 23,000; Part time

Benefits offered by this job

Worldwide Hilton employee discounts

Hotel discounts across Axiom hotels

28 days holiday pro rata

Discounts across retail and events

Employee Assistance Line

Wagestream access

Annual stayover after 1 year

Referral bonus £250

Free meals on shift

Length of service awards

Job summary

Axiom Hospitality Limited in Hounslow invites applications for a Food & Beverage Assistant. You will work closely with the leadership team to support the hotel’s overall guest experience, helping deliver food and beverage service with a constructive and flexible approach.

The role focuses on beverage service, guest interaction, and maintaining cleanliness across outlets. Prior hospitality experience is valued, and the position offers employee discounts and progression opportunities.

Qualifications

• Must have right to work in the UK.
• Previous restaurant or bar experience preferred but not essential.
• Strong personal presentation and communication skills.

Responsibilities

• Prepare and serve beverages as requested by guests.
• Ensure tables are set and ready for guests at all times.
• Take and fulfil guest orders in a timely manner.
• Maintain high standards of cleanliness in Food & Beverage outlets.
• Have good knowledge of the food and beverage menu.
• Answer guests' questions on menu, wait times, and availability to the team.
• Communicate special requests and dietary needs to the teams.

Skills

Hospitality passion

Team player

Excellent communication

Customer service

Health & safety knowledge

Job description

Salary: £14.80 per hour
Job Type: Permanent
Hours: Part-time
Town: Hounslow

At HGI Heathrow we are passionate about crafting, delivering, and creating memorable experiences. We are a 4* star 364-bedroom property with 10 versatile meeting spaces. We are located within an easily commutable distance near Heathrow Airport with good transport connections within walking distance, including Hatton Cross Tube and Bus Station.

We are currently looking for a Food & Beverage Assistant to join our Truly Talented team.

If you are friendly, courteous, love working as part of a team and are passionate about the hospitality industry, we would love to hear from you!

What we offer

• £14.80 per hour
• Worldwide employee discounts at Hilton Hotels;
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday (pro-rata), including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

You will work closely with the food and beverage leadership team in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of guests.

Responsibilities of Food & Beverage Assistant will include but are not limited to:

• Preparing and serving any beverages requested by guests;
• Ensuring that all tables are set and ready for welcoming guests at all times;
• Ensuring that all guests’ orders are taken and executed in a timely manner;
• Ensuring that cleanliness is kept at the highest standards at all times in the Food & Beverage Outlets;
• Having good knowledge of the food and beverage menu;
• Responding to guests’ queries on the menu selection;
• Communicating any guests’ questions on the menu, the length of wait and product availability with the Food & Beverage and Kitchen teams, as well as any additional meal requirements, allergies, dietary needs, and special requests to the teams accordingly.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed

• Truly passionate about the Hospitality Industry;
• Previous restaurant or bar experience in a busy environment is preferred but not essential;
• Excellent personal presentation;
• Good understanding of food hygiene and health & safety procedures;
• Ability to function independently with a minimum of supervision;
• Excellent communication skills, the ability to communicate verbally and in writing ;
• To be an enthusiastic team player with a flexible approach.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Hilton Garden Inn London Heathrow Airport.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.