Food and Beverage Team Member

VERA Security, Inc.; Cambridge; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension plan

Extra holidays

Refer-a-friend program

Employee support service

Flexible rota

Accor discount card

Free hotel stays

Career growth

One-night stay

Team culture

Job summary

Ibis Cambridge Central Station welcomes you to our friendly team. As a Food and Beverage Team Member, you will greet guests, ensure smooth service in breakfast, coffee shop, and bar areas, and help create memorable experiences in a fast-paced hospitality setting.

We value a guest-focused attitude and flexibility to work weekdays and weekends, with opportunities for career growth within the Accor network across the UK and beyond.

Qualifications

• Friendly, guest-focused personality with a passion for hospitality.
• Experience in hospitality preferred but not required.
• Ability to work independently and manage shifts responsibly.
• Strong communication skills and a problem-solving mindset.
• Ability to cope well under pressure.
• Availability to work weekdays and weekends.

Responsibilities

• Welcome guests and ensure service is handled smoothly.
• Deliver excellent service across breakfast, coffee shop, and bar; maintain quality.
• Keep working areas clean and organized.
• Handle guest complaints and provide timely responses.
• Comply with Food Safety regulations.
• Take food and drink orders and support breakfast operations.
• Listen to guest requests and strive to exceed expectations; promote loyalty to the hotel and venues.
• Maintain brand image and a positive attitude.
• Contribute to hotel success and show attention to detail.
• Be adaptable and open to changes.

Skills

Guest-focused

Hospitality experience

Independent worker

Strong communication

Problem solving

Work under pressure

Flexible schedule

Job description

We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our mission atIbis Cambridge Central Stationis to create memorable moments for our guests, by connecting hearts from arrival to farewell.

If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team!

Job Description

As our next Food and Beverage Team Member, you will:

• Welcome the guests and ensure that the service is handled very well
• Delivering an excellent service to our customers and insuring the quality of service is achieved in the breakfast, the coffee shop and the bar
• Ensures the working areas are clean
• Handles any guest complaints and/or remarks provides a response as soon as possible
• Complying with Food Safety regulations
• Take food and drinks order and provides support to the breakfast
• Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible, ensuring that the service provided to the guests will win their loyalty to return to the hotel and the Chill #2 Café and Bar
• Has an impeccable attitude which conveys the image of the brand and hotel
• Passionate for the success of the hotel
• Attention to detail and quality
• Willing to embrace changes

Qualifications

What We’re Looking For:

• A friendly, guest-focused personality with a passion for hospitality.
• Experience in hospitality is preferred but not required.
• Ability to work independently and manage shifts responsibly.
• Strong communication skills and a problem-solving mindset.
• Ability to cope well under pressure.
• Availability to work weekdays and weekends.

Additional Information

Why Join Us?

• Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
• Flexible rota.
• Discount Card for Accor Hotels Worldwide.
• Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
• Opportunities for career growth and international development.
• A one-night stay experience to help you understand guest needs.
• A supportive work environment with an engaging team culture.

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Food and Beverage Team Member, you will become part of a friendly team of 40 talents.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

One more thing…

By working at theIbis Cambridge Central Station,you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.