Food and Beverage Supervisor - Chipping Norton

Warner Hotels; Charlbury; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free gym and leisure facilities

60% discount on onsite food

Pension scheme

Career development through external &

28 days annual leave

Cycle to Work Scheme

20% discount across Warner brands

Employee Assistance Programme

Free Car Parking onsite

Family Friendly policies

Refer a friend scheme

Discount platform access

Aslan rewards portal

Wages on demand access

Job summary

Warner Hotels is recruiting a Food & Beverage Supervisor to lead service shifts and uphold exceptional guest experiences across our restaurants and bars at Heythrop Park. You will coach, motivate, and develop the team while maintaining high operational standards and a warm welcome for all guests.

You will work closely with managers and team leaders to drive service excellence, manage health and safety, and ensure smooth operation of our hospitality spaces.

Qualifications

• Leadership and people management experience in hospitality.
• Excellent communication and problem-solving abilities.
• Strong leadership with the ability to motivate and guide a team.

Responsibilities

• Act as on shift leader across the department and monitor operational standards.
• Serve as main guest contact during the shift and handle queries, VIPs, and special requests.
• Ensure adherence to health, safety and company policies; manage emergency procedures and incident reports.
• Monitor upselling opportunities and ensure correct cash handling and billing processes.
• Conduct thorough shift handovers and prepare shift reports for senior leadership.
• Coordinate crisis response and lead teams to minimise disruption and protect guest safety.

Skills

Leadership

Communication

Problem solving

Team motivation

Education

Level 3 Food Safety Certificate (desirable)

Job description

Operational Oversight

• Act as the on shift leader across the department.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.
• Provide on shift support and guidance to teams across all departments.
• Reallocate resources during busy periods to maintain service levels.
• Motivate teams and lead by example with a positive, collaborative approach.

Guest Service & Experience

• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs, and special requests professionally.
• Maintain visibility in public areas to support engagement and satisfaction.

Health, Safety & Compliance

• Ensure adherence to H&S regulations, hygiene standards, and company policies.
• Act as the person responsible for emergency procedures, fire safety, and first aid.
• Complete incident reports and complete as needed.

Financial & Commercial Awareness

• Monitor upselling opportunities across F&B and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while protecting guest experience.

Communication & Reporting

• Conduct thorough shift handovers to ensure smooth continuity.
• Prepare shift reports on key events, feedback, and challenges.
• Communicate urgent matters to senior leadership promptly.
• Liaise with organisers and internal teams to ensure requirements are met.

Problem Solving & Crisis Management

• Take decisive action during emergencies or unexpected issues.
• Coordinate teams to minimise disruption and ensure guest safety.

Qualifications

• Previous experience in food and beverage or hospitality operations.
• Knowledge of food safety and hygiene standards - Level 3 food safety certificate would be desirable
• Excellent communication and problem-solving abilities
• Strong leadership skills with the ability to motivate and guide a team.

Warner Hotels are recruiting for a Food & Beverage Supervisor. This key role within our Food & Beverage team is responsible for leading service shifts, ensuring exceptional guest experiences, and supporting the smooth operation of our restaurants and bars. As a Food & Beverage Supervisor at Warner Hotels, you'll be the face of hospitality during your shift, leading from the front to deliver outstanding service. You'll support, coach, and motivate your team, maintain high operational standards, and ensure every guest enjoys the warm welcome and memorable dining experience that Warner Hotels is known for. Working closely with managers and team leaders, you'll help drive service excellence while creating unforgettable moments for our guests., Operational Oversight

Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds.

Benefits

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter.