Food and Beverage Supervisor

TN United Kingdom; Woodbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading resort in Woodbridge is seeking a Food and Beverage Supervisor to enhance guest experiences and maintain high service standards. The role involves overseeing food and beverage operations, managing staff, and ensuring hygiene standards. Ideal candidates will have strong customer service skills, team management experience, and a passion for hospitality.

Benefits

Discounts across the resort for staff, family, and friends

Free onsite parking

Progression and career development opportunities

Pension scheme

Free staff meals

Free gym membership

Access to wellness programs

Share of resort’s service charges monthly

Extra days holiday after 2 years

Qualifications

• Experience in hospitality or events.
• Team management experience.

Responsibilities

• Provide a superior guest experience and maximize revenue.
• Oversee and maintain standards within the food and beverage areas.
• Support the events team in running weddings, events, and parties.

Skills

Customer Service

Teamwork

Problem Solving

Attention to Detail

Education

GCSE English and Maths grade C/4 or above

Job description

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Food and Beverage Supervisor, Woodbridge

Client: LQ Resorts

Location: Woodbridge, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 498892d8fcfb

Job Views: 4

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description

Job Title: Food and Beverage Supervisor

Department: Food and Beverage

Reporting To: Deputy Resort Manager

Number of Reports: 10

Primary Job Purpose: To provide an excellent guest experience through exceptional service to all our guests, maintaining high standards and achieving maximum revenue and guest satisfaction.

About The Role

Roles and Responsibilities

• Provide a superior guest experience and maximize revenue by promoting and upselling in the restaurant, bar, and functions.
• Oversee and maintain standards within the food and beverage areas.
• Ensure staff are visible and available to guests at all times.
• Work alongside the Restaurant and Bar Manager and support stock management.
• Maintain and monitor hygiene standards and practices.
• Coordinate preparation for service, including organizing staff sections and maintaining glassware and china.
• Check layouts and preparation of tables, including room service duties.
• Maximize service opportunities for guests to ensure return visits.
• Maintain high standards of personal appearance and hygiene, including wearing a clean uniform.
• Follow all company policies and procedures, including cash handling and credit procedures.
• Be aware of and follow all health and safety procedures.
• Complete cash-up and closing procedures for bars and restaurants.
• Support the events team in running weddings, events, and parties.

This job description is not exhaustive; the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills

• Confident and approachable
• Good teamwork and ability to work independently
• Excellent selling and customer service skills
• Ability to use own initiative and problem solve
• Resilience and a calm attitude when dealing with face-to-face complaints

Our Values and Expectations

Our values underpin everything we do at Langston Quays. Staff should ensure these are at the forefront of their daily activities, focusing on the guest experience, building long-term relationships, and fostering an enthusiastic, honest, and supportive team culture.

Benefits

• Discounts across the resort for staff, family, and friends
• Free onsite parking
• Progression and career development opportunities
• Pension scheme
• Free staff meals
• Free gym membership
• Access to wellness programs
• Share of resort’s service charges monthly
• Extra days holiday after 2 years

Skills Required

• High standards of presentation and organization
• Great attention to detail
• Excellent communication skills (written and verbal)
• Ability to create efficient staff rotas
• Flexible approach to work
• Multi-tasking and time management skills
• Understanding industry peaks and working within a budget
• Confident, respectful, friendly, and approachable
• Passionate about customer service
• High personal appearance standards

About The Company

Langstone Quays Resort is located on the historic Chichester Harbour, on Hayling Island, Hampshire. The resort offers a blend of hotel, restaurant, leisure, and event spaces.

Lion Quays Resort is situated on Oswestry waterways, offering hotel, restaurant, spa, and event facilities.

Ufford Park Resort is located in Suffolk, featuring modern accommodations, a golf course, and a spa.

Company Culture & Values

We are a family-run collection dedicated to delivering exceptional guest experiences, fostering long-term relationships, and maintaining high integrity and success. We support our team’s health, development, and recognition, encouraging a positive and productive environment.

Desired and Required Criteria

• Willingness to undertake further training; Intermediate Microsoft Excel skills
• Experience with Res-Diary, Ez-runner, Rezlinx
• Experience coaching and mentoring
• Knowledge of Fourth Hospitality System

• GCSE English and Maths grade C/4 or above
• Experience in hospitality or events
• Experience handling customer complaints
• Team management experience
• Knowledge of recruitment practices and service standards