Food and Beverage Supervisor

Metropolitan Gaming; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Discounts across travel, retail and OK

Company pension scheme

Life insurance

Food and beverage discounts

Season ticket loan

Cycle to work

Refer a friend bonus

Job summary

Metropolitan Gaming is seeking a dynamic F&B Supervisor to lead service standards in our casino environment. You’ll be responsible for timely orders, stock control, and ensuring exceptional guest relations across shifts.

Join a vibrant team where personality and hospitality excellence are valued, with opportunities to impact guest experience and service delivery in a 24/7 casino setting. You must be aged 18+ and able to work nights, evenings and weekends.

Qualifications

• Experience delivering high standard hospitality in a casino or similar venue.
• Ability to manage stock, ordering and timekeeping tasks.
• Strong customer service and guest relations skills.

Responsibilities

• Complete orders placed by casino waiting staff promptly and to the required standard.
• Ensure a sufficient supply of crockery, cutlery, glassware and utensils.
• Maintain clean and tidy work areas, equipment and utensils at all times.
• Provide outstanding customer service and guest relations at all times.
• Address customer complaints or guest queries during shifts.
• Assist management with team appraisals, service reviews and training.
• Make recommendations to management to improve guest satisfaction.
• Assist with administrative tasks such as stock ordering and bookings.

Job description

About Us

Metropolitan Gaming is about more than the games or the buzz of the venue.

It’s about energy. Atmosphere. Service that’s sharp and in sync with the moment.

Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you’re upbeat, curious and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.

Why Join Us

A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career

Alongside competitive pay, you can also expect:

• Discounts and perks across travel, retail, hospitality and wellbeing
• Company pension scheme and life insurance cover
• Discount on Food and non-alcoholic beverages across all venues
• Season ticket loan and cycle to work scheme
• Refer a friend bonus reward

What We Are Looking For

We are looking for a dynamic, buzzing and friendly F&B Supervisor who has a passion for food & beverage to join our team.

Working in a casino like ours is an experience of a lifetime. This is your chance to really make an impact with your career understanding hospitality standards in our casino environment and most of all, representing our renowned service.

Main Responsibilities

• Complete orders placed by casino waiting staff promptly, efficiently and to the required standard and in accordance with the company's accounting and control procedures.
• Ensure that at all times a sufficient supply of crockery, cutlery, glassware and utensils is available for use.
• Use all equipment correctly and ensure that the work area, machinery and utensils are left clean and tidy at all times.
• To provide, and ensure staff provide, outstanding customer service and guest relations at all times
• To rectify any customer complaints or deal with any guest queries that may arise whilst on shift.
• To assist the management team in completing team appraisals, service reviews and training.
• To make recommendations to management on any and all aspects of the Club that could improve guest satisfaction
• Assist with administrative tasks when required such as stock ordering & stock taking, managing timekeeping, managing restaurant bookings and enquiries etc.

Service Behaviours

Our F&B Supervisors are expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note: You must be aged 18 or above and have the right to work in the UK.

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

F&B Supervisor will spend a large portion of their shift on their feet working directly with the public.