Food and Beverage Services Manager

PPHE Hotel Group; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading hotel group in London is seeking a Food and Beverage Services Manager to oversee daily operations in a busy environment. The ideal candidate will focus on guest satisfaction, manage performance issues in departments, and drive results through motivation and leadership. This position offers a competitive salary and numerous employee benefits, making it an exciting opportunity in the hospitality industry.

Benefits

Subsidised travel arrangements after midnight

Discounted hotel room rates in Europe

50% F&B discount at restaurants

30 days of holiday per year

Two free meals per day

Access to 40% of pay before payday

Recommend a Friend scheme - £750

Gym discounts through Vitality at work

Ride to Work Scheme

24/7 access to Employee Assistance Programme

Annual Staff parties and events

Qualifications

• Previous experience as a Food & Beverage Manager in a hotel.
• Passionate about exceeding guests' expectations.
• Ability to guide operations and enhance service.

Responsibilities

• Manage day-to-day F&B operations ensuring high guest satisfaction.
• Lead, coach, and motivate outlet managers.
• Evaluate and recommend improvements based on guest feedback.

Skills

Leadership

Guest Satisfaction

Coaching

Job description

Salary: Highly competitive plus generous TRONC

Food and Beverage Services Managerjob opening atPark Plaza Riverbank London Hotel

AtPark Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalised service to our guests. First-class service and delicious food, and drink are every bit as important to the hotel experience as a great night’s sleep in a stylish location. That is why your contribution asFood and Beverage Services Manageris so important.

Park Plaza Riverbank London Hotelis one of our largest hotels with645bedrooms, with very busyFood and Beverageoperations.

The Food and Beverage Services Manageris responsible for the day-to-day running of the entire F&B operations, ensuring the highest level of guest satisfaction and assisting the Director of Food and Beverage..

As ourFood and Beverage Services Manager,you will receive:

• Salary:Highly competitive with generous Service Charge
• SubsidisedTravelarrangements after midnight (if applicable)
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans (if applicable)
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

We are looking for ourFood & Beverage Services Manager, who:

• Is responsible for the day-to-day running of the entire F&B operations, ensuring the highest level of guest satisfaction
• Leads, coaches and motivates outlet Managers to drive results
• Evaluates guest feedback internally and externally to further enhance the service provided
• Guides operations and establishes an effective work environment to achieve goals and objectives.
• Manages performance issues that arise within the respective operating departments.
• Evaluates changes in guest needs, the guest mix, and the competitive set to recommend appropriate product/service and operational changes, as necessary.
• Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance.
• Anticipates and addresses guest issues and establishes proactive processes to promote guest satisfaction.
• Interacts in a positive way with other departments to ensure a guest experience. Ensures compliance with local health and safety regulations.
• Manages F&B contractors and their costs in line with the budget
• Being visible during F&B outlets' operating hours and remaining engaged towards guests
• Is passionate about exceeding guests' expectations
• Has previous experience as aFood & Beverage Managerin a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities, which are perfectly complemented by award-winning restaurants and bars.