Food and Beverage Manager

Charlotte Street Hotel; London; On-site; GBP 60,000; Full time

Job summary

Join a prestigious hotel as a Food and Beverage Manager, where you'll oversee daily operations and ensure exceptional guest experiences. With a commitment to excellence and a strong focus on team development, this role offers a competitive salary and various benefits in a vibrant hospitality environment.

Benefits

Access to financial wellbeing app

Health cash plan

Discounted cinema tickets

Complimentary meals on shift

Flexible scheduling

Ongoing training and professional development

Qualifications

• Experience as a Food and Beverage Manager or Restaurant Manager in luxury settings.
• Strong leadership and motivational skills.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee food and beverage departments to ensure exceptional service.
• Conduct training sessions and develop team members.
• Collaborate with Head Chef to create enticing menus.

Skills

Leadership

Communication

Customer Service

Team Development

Operational Management

Education

Experience in food and beverage management

Tools

Micros

Job description

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Join us at Firmdale Hotels, where we pride
ourselves on delivering unparalleled hospitality experiences. We're currently
seeking a dynamic and experienced Food and Beverage Manager to join our
esteemed team at the iconic Charlotte Street Hotel.

As a Food and Beverage Manager, you'll take
the helm in orchestrating the daily operations of our esteemed food and
beverage outlets. Your role will be pivotal, ensuring seamless coordination
between senior management and our dedicated team members, all to ensure that
our guests' expectations are not just met, but consistently exceeded.

Responsibilities:

• Take charge of all food and beverage departments, orchestrating
  smooth operations and setting the stage for exceptional guest experiences.
• Liaise between senior management and team members, ensuring that
  our service standards remain impeccably high and that crucial information flows
  seamlessly.
• Regularly check in with guests to ensure their satisfaction and
  address any concerns promptly, ensuring their experience is nothing short of
  extraordinary.
• Conduct concise yet impactful training sessions to equip team
  members with the knowledge and skills needed to deliver outstanding service
  consistently.
• Collaborate with the Head Chef and Bar Manager to develop enticing
  menus and beverage offerings that tantalise the taste buds and keep guests
  coming back for more.
• Mentor and develop departmental managers, fostering a culture of
  growth and excellence throughout the food and beverage team.
• Oversee the operations of our events department, ensuring that
  each event is flawlessly executed and leaves a lasting impression on our
  guests.
• Manage labour costs and schedules, implement food safety
  protocols, and contribute to budgeting and forecasting efforts to optimise
  departmental performance.
• Craft enticing promotions and utilize social media channels to
  drive food and beverage sales, keeping our offerings fresh and appealing.
• Monitor sales performance and uphold standards of upselling,
  continuously striving to elevate the guest experience.
• Develop departmental objectives and establish monthly
  benchmarks, driving continuous improvement and excellence.
• Oversee cashing up procedures, handle guest complaints with
  finesse, and ensure that health and safety standards are rigorously upheld.

What you Need:

• Previous experience as a Food and Beverage Manager or Restaurant
  Manager within the luxury hotel or restaurant industry.
• A relentless pursuit of exceptional standards, with an
  unwavering commitment to excellence.
• Strong leadership and motivational skills, capable of inspiring
  and developing a high-performing team.
• Demonstrated experience in training and developing staff to
  deliver unparalleled service.
• Excellent communication skills, both verbal and written,
  essential for effective collaboration and guest interactions.
• Impeccable personal presentation, reflecting our commitment to
  luxury and sophistication.
• A resilient nature and a drive to achieve excellence,
  consistently striving to get things right the first time.
• Previous knowledge of Micros is desirable, demonstrating your
  adaptability and technological acumen.

What
We Offer:

• £60,000 annual salary plus service charge.
• Access to Wagestream our
  financial wellbeing app. Stream your accrued earnings before pay day,
  benefit from everyday savings and real time financial coaching.
• Health cash
  plan(including contributions towards dental, optical, alternative
  and complementary therapies)
• Discounted cinema tickets,
  gym membership, travel, retailers and restaurants
• Complimentary meals on shift
  
• Referral bonus scheme for
  recommending top talent
• Flexible scheduling without
  split shifts
• Dry cleaning service for
  work attire and discounted personal dry cleaning
• Enhanced holiday allowance
  based on length of service
• Season ticket loan for
  convenient commuting
• Ongoing training,
  professional development, and fully funded English lessons
• Regular social events, team
  activities, and fitness sessions
• Benefits like cycle to work
  scheme and annual long service awards
• Exclusive discounts at
  Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Times Best Places to Work 2024
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here:https://www.firmdalehotels.com/b/awards-accolades/

If you are ready
to embark on an exciting journey with Firmdale Hotels and contribute to our
tradition of excellence in hospitality, we'd love to hear from you! Apply now
to join our passionate team and be part of something extraordinary.

In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.