Food and Beverage Associate

Delta Hotels by Marriott Swindon; Swindon; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Discount Card for Marriott stays and F

Job summary

Delta Hotels by Marriott Swindon is recruiting a dedicated team member for our restaurant, delivering warm hospitality and ensuring a memorable dining experience.

You will take and serve orders, provide menu information, and maintain a clean and organized dining area while coordinating with the kitchen to ensure timely delivery of meals and beverages. The role supports a collaborative, guest-focused team in a fast-paced environment.

Qualifications

• Minimum 1 year of experience in a customer service role.

Responsibilities

• Welcome and assist guests with a warm and friendly demeanour, ensuring a positive dining experience.
• Take and serve orders accurately, adhering to quality and presentation standards.
• Provide detailed information about menu items, including ingredients and preparation methods.
• Maintain cleanliness and organisation in the dining area and service stations.
• Coordinate with kitchen staff to ensure timely and accurate delivery of food and beverages.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Promote restaurant services and specials to enhance guest experience and drive sales.
• Follow safety and hygiene protocols to ensure a safe working environment.

Skills

Customer service

Communication

Teamwork

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty:Enjoy complimentary meals while at work.
• Uniform Provided:A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee Assistance Programme:Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development:Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development:Access to training programs to enhance your skills and advance your career.

Responsibilities:

Here’s what your journey with us entails:

• Welcome and assist guestswith a warm and friendly demeanour, ensuring a positive dining experience.
• Take and serve ordersaccurately, adhering to quality and presentation standards.
• Provide detailed informationabout menu items, including ingredients and preparation methods.
• Maintain cleanliness and organisationin the dining area and service stations.
• Coordinate with kitchen staffto ensure timely and accurate delivery of food and beverages.
• Handle guest inquiries and complaintsprofessionally, resolving issues promptly.
• Promote restaurant services and specialsto enhance guest experience and drive sales.
• Follow safety and hygiene protocolsto ensure a safe working environment.
• Assist with inventory managementand restocking supplies as needed.
• Support team membersand collaborate to achieve common goals.

Safety and Company Policies:

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note:

This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications:

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

Join us and be part of a team that values excellence, sustainability, and career growth.