F&B Associate

Delta Hotels; Greater London; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Marriott Discount Card

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels is seeking a dedicated hospitality professional for a permanent part-time role (20 hours/week) to deliver exceptional guest experiences in our dining area. You will Welcome guests, take and serve orders, and provide menu details while maintaining high standards of cleanliness and teamwork.

Join a world-leading hotel brand known for care, development, and a culture of respect. This role offers training, uniform provision, and access to Marriott discounts as part of a comprehensive

Qualifications

• Minimum 1 year customer service experience.
• Excellent communication and interpersonal skills.
• Willingness to work evenings/weekends.

Responsibilities

• Greet and assist guests with a warm, friendly manner.
• Take and serve orders accurately with attention to presentation.
• Provide detailed information on menu items and ingredients.
• Maintain cleanliness and organisation in dining areas.
• Coordinate with kitchen staff for timely service.
• Handle guest inquiries and resolve issues promptly and professionally.
• Promote restaurant services and specials to enhance guest experience and sales.
• Follow safety and hygiene protocols to ensure a safe workplace.
• Assist with inventory and restocking supplies as needed.
• Support team members and collaborate to achieve common goals.

Skills

Customer service

Communication

Teamwork

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

Contract: Permanent, Part-Time (20 hours per week)

What is in it for you

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty:Enjoy complimentary meals while at work.
• Uniform Provided:A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee Assistance Programme:Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development:Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development:Access to training programs to enhance your skills and advance your career.

Responsibilities

• Welcome and assist guestswith a warm and friendly demeanour, ensuring a positive dining experience.
• Take and serve ordersaccurately, adhering to quality and presentation standards.
• Provide detailed informationabout menu items, including ingredients and preparation methods.
• Maintain cleanliness and organisationin the dining area and service stations.
• Coordinate with kitchen staffto ensure timely and accurate delivery of food and beverages.
• Handle guest inquiries and complaintsprofessionally, resolving issues promptly.
• Promote restaurant services and specialsto enhance guest experience and drive sales.
• Follow safety and hygiene protocolsto ensure a safe working environment.
• Assist with inventory managementand restocking supplies as needed.
• Support team membersand collaborate to achieve common goals.

Safety and Company Policies

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

Join us and be part of a team that values excellence, sustainability, and career growth.

Compensation: Competitive salary