Casual F&B Assistant

Delta Hotels by Marriott Swansea; Swansea; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Marriott Discounts

Pension Scheme

Employee Assistance Programme

Job summary

Delta Hotels by Marriott Swansea is seeking a casual F&B Associate to join our team. You will welcome guests, take and serve orders, and help deliver an outstanding dining experience at our hotel.

We offer competitive salary, development opportunities, and perks such as free meals, uniform, Marriott discounts, pension, and employee support.

Qualifications

• At least 1 year of related work experience in a customer service role.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Welcome and assist guests with a warm, friendly demeanor.
• Take and serve orders to quality and presentation standards.
• Provide detailed information about menu items and ingredients.
• Maintain dining area cleanliness and organisation.
• Coordinate with kitchen staff to ensure timely delivery.
• Handle guest inquiries and resolve issues promptly.
• Promote restaurant services and specials to drive sales.
• Follow safety and hygiene protocols.
• Assist with inventory management and restocking.
• Support team members to achieve common goals.

Skills

Customer service

Guest service

Communication

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a casual F&B Associate to join our team.

We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty:Enjoy complimentary meals while at work.
• Uniform Provided:A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee Assistance Programme:Free and confidential support for various challenges, including financial advice, stress, and health issues.

Responsibilities:

• Welcome and assist guestswith a warm and friendly demeanour, ensuring a positive dining experience.
• Take and serve ordersaccurately, adhering to quality and presentation standards.
• Provide detailed informationabout menu items, including ingredients and preparation methods.
• Maintain cleanliness and organisationin the dining area and service stations.
• Coordinate with kitchen staffto ensure timely and accurate delivery of food and beverages.
• Handle guest inquiries and complaintsprofessionally, resolving issues promptly.
• Promote restaurant services and specialsto enhance guest experience and drive sales.
• Follow safety and hygiene protocolsto ensure a safe working environment.
• Assist with inventory managementand restocking supplies as needed.
• Support team membersand collaborate to achieve common goals.

Safety and Company Policies:

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications:

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!

Compensation: Competitive salary