Food and Beverage Assistant (GLOW & LOFT)

Hilton; Woking; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking hospitality company as a Food and Beverage Assistant in a vibrant new hotel. Embrace the opportunity to work in dynamic environments like the GLOW lounge and LOFT Sky Bar, where you'll deliver exceptional guest experiences. This role not only offers competitive pay but also a chance to grow your career through personal development programs. With a commitment to sustainability and community, this position is perfect for those looking to make a positive impact while enjoying a rewarding work atmosphere. Become part of a team that values every role in creating unforgettable experiences for guests!

Benefits

Uniform provided and laundered

Free healthy meals when on duty

Career growth opportunities

Team Member Travel Program

High street discounts

28 days holiday including bank holidays

Discounted dental and health cover

Qualifications

• Positive attitude and commitment to high levels of customer service.
• Ability to work independently or as part of a team.

Responsibilities

• Welcome guests and take customer orders with high service levels.
• Prepare tables and manage guest queries efficiently.
• Ensure cleanliness and compliance with health and safety regulations.

Skills

Customer Service

Communication Skills

Flexibility

Teamwork

Job description

Get ready to be part of something truly extraordinary at Hilton Woking as we opened our doors this Summer 2024, taking a leading role in Woking's Victoria Square redevelopment. Join us on our journey as we foster a unique team culture, become an integral part of the community, and embrace sustainable practices in everything we do.

Our hotel showcases 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

This opportunity is working across both GLOW lounge and Terrace & LOFT Sky Baras a Food and Beverage Assistant. We therefore require candidates to be flexible to work across the week (5 days from 7) with late evenings on a regular shift pattern basis to meet the operational shifts of the outlets.

A WORLD OF REWARDS

• Hourly rate of £12.27
• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas
• Travel -We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community.

A Food and Beverage Assistant is responsible for working in our GLOW lounge and Terrace & LOFT Sky Bar and will work to deliver an excellent Guest and Member experience while working to achieve departmental targets.

What will I be doing?

• Welcome guests in a polite and friendly manner
• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Prepare set ups for tables and/or rooms
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Up-sell with latest departmental incentives
• Ensure compliance of brand standards
• Strive to achieve departmental targets
• Ensure cleanliness of work areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

• Positive attitude
• Good communication skills
• Commitment to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -Hilton Brands | Global Hospitality Company