Food and Beverage Assistant

Burlington Hotel; Glasgow; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

28 days holiday incl. Bank Holidays

Perkbox access

Stakeholder Pension entitlement

Discounted hotel room rates across Bes

Job summary

Coast & Country Hotel Collection is seeking a Food and Beverage Assistant to support daily food service operations and bar service, ensuring a high level of guest satisfaction.

Join a family of 37 UK hotels operated by Bespoke Hotels, with opportunities to grow within the group and enjoy benefits such as staff discounts, training, and a supportive team.

Qualifications

• Requires warm and friendly personality
• Commitment to delivering high levels of customer service
• Good teamwork skills
• Genuine interest in providing hospitality
• Ability to work well under pressure in a fast-paced environment

Responsibilities

• Serve food and drinks to guests in a timely and friendly manner
• Communicate effectively within a team to ensure guests are eager to return
• Handle cash, charges, floats and till procedures accurately
• Maintain cleanliness of all public areas

Skills

Customer service

Teamwork

Hospitality

Under pressure

Job description

Who are we?

Coast & Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.

Join our exceptional team

We are currently looking for exceptional people to join our team and have a great opportunity for a Food and Beverage Assistant.

As a Food and Beverage Assistant you will support with the day to day running of the Food service areas and bars to ensure a high level of service is offered to guests.

Key Responsibilities of the role:

• To serve food and drinks to guests, ensuring requests and queries are responded to in a timely and friendly manner
• To communicate and work effectively within a team to ensure every guest leaves with the desire to return
• Ensure all cash, charges, floats and till procedures are carried out correctly (attention to detail is key)
• To maintain the cleanliness of all public areas

Requirements of the role:

• A warm and friendly personality
• Commitment to delivering high levels of customer service
• Good teamwork skills - we want work to be fun for all of our employees
• Have a genuine interest in providing hospitality to our customers
• To be able to work well under pressure (Hospitality is very fast paced but don't worry you'll be supported from day one and you'll be just as quick at adapting to your new role)

What do we offer?

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
• Food and Beverage discounts at all our hotels
• On-going incentives and rewards
• Opportunities to move between hotels and grow with the group
• Meals on duty

More about us:

Coast & Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British – fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.