Food and Beverage Assistant

IXORA Hotel & Spa; Conwy; On-site; GBP 20,000 - 25,000; Full time

Job summary

IXORA Hotel & Spa is looking for passionate Food & Beverage Assistants to deliver exceptional service to guests in a stunning location. This role involves proactive engagement with customers, maintaining high service standards, and being part of a passionate team in a dynamic hotel environment.

Benefits

Staff stays across the group

Service charge paid regularly

Uniform provided

Health Assured Employee Assistance Programme

Opportunity to develop

Training

Flexible hours - Full Time and Part Time

Competitive rate of pay

Qualifications

• Experience in a restaurant/bar environment is preferred.
• Ability to work as part of a team.
• Strong customer service skills.

Responsibilities

• Provide warm and efficient food and beverage service to guests.
• Ensure exceptional service standards are met.
• Communicate effectively between customers and kitchen.

Skills

People Skills

Customer Service

Education

Basic Food Hygiene Certification

Job description

Social network you want to login/join with:

IXORA Hotel and Spa opened in December 2024 which forms part of Interesting Hotels Group, nestled in the breathtaking surroundings of Snowdonia (Eryri) National
Park, IXORA Hotel & Spa is your modern sanctuary for leisure and
business alike. Surrounded by stunning panoramic mountain views and
serene natural beauty, we offer luxurious accommodations, onsite dining,
a fitness centre and tranquil Spa.

We are now looking for Food & Beverage Assistants who shares our passion for hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of this new adventure? Take a look at the full job description below.

Job Purpose

To provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations

Main Duties and Responsibilities

• Report for duty on time in line with department personal presentation standards; submit specific time off requests as per department guidelines
• Be aware of planned learning sessions and attend as required
• Be aware of department standards, goals, objectives and performance
• Understand the products we sell, their price and the processes and systems designed to present them to our customers
• Communicate clearly between the customer and kitchen / dispense, both ways
• Be proactive in ensuring all guests are welcomed in a timely and appropriate manner
• Demonstrate an awareness of customer priorities, anticipate needs and build rapport
• Optimise customer spends through promotional awareness and suggestive selling techniques and prioritise activities / interactions as appropriate
• Be fully briefed pre and post service and be “tuned in” on the ”tone” of service delivery for each service period / circumstance
• Deliver products that meet the specified presentation and delivery guidelines
• Close down transactions effectively, solicit feedback and deliver a memorable goodbye
• Apply yourself fully during team training and briefing exercises
• Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own

Preferred Qualifications/Experience

• Experience working as part of a team where “people” skills were important
• Experience in a restaurant/bar environment and hotel/venue banqueting
• Basic Food Hygiene Certification

‘What’s in it for me?’ I hear you ask

• Staff stays across the group
  
• Service charge paid regularly
• Uniform provided
• Health Assured Employee Assistance Programme
• Opportunity to develop
  
• Training
• Flexible hours - Full Time and Part Time
  
• Competitive rate of pay

Additional Information

• If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
• This role is open to direct applicants only: no agencies please