Food and Beverage Assistant

The Hotel Folk; Aldeburgh; On-site; GBP 10,000 - 40,000; Part time

Job summary

A vibrant hotel in Aldeburgh seeks a dedicated individual to join their Food and Beverage team. The role focuses on providing exceptional customer service, maintaining cleanliness, and ensuring guests are served efficiently and courteously. Flexibility in working hours and a friendly attitude are essential for this position.

Qualifications

• Ability to provide courteous service and maintain cleanliness.
• Knowledge of food and drink presentation.
• Flexibility in working hours and locations.

Responsibilities

• Serve customers politely and efficiently.
• Maintain cleanliness of dining areas and equipment.
• Take and manage orders accurately.

Skills

Customer Service

Knowledge of Menu Items

Friendly Demeanor

Job description

White Lion Hotel
Market Cross Place
Aldeburgh
Suffolk
IP15 5BJ

Weekday evening hours | Hourly pay: National Minimum Wage

The White Lion are seeking an upbeat person to join their Food and Beverage team!

Overall Job Purpose:

To provide courteous, efficient and knowledgeable service at all times. To ensure that presentation and cleaning standards are achieved and maintained.

Main Responsibilities:

Customer Focus:

• Ensure that all customers and guests are acknowledged on arrival in a friendly and polite manner.
• Keepup-to-date knowledge of products, the daily specials, as well as seasonal and local dishes.
• Be aware of who is waiting to be served and ensure that people are served in turn and that they are not kept waiting.

Key Tasks:

• Be able to inform guests of the content of each menu choice.
• Be aware of which drinks are available.
• Keep up-to-date knowledge on how to create, present and serve drinks correctly.
• Take orders accurately.
• Offer customers appropriate accompaniments.
• Ensure the restaurant and bar areas are kept clean and tidy at all times.
• Clean and polish crockery, glassware and silverware.
• Ensure that restaurant tables are laid out correctly.
• Replace dirty table linen as soon as possible.
• Carry out room, terrace and lounge service as required.
• Clear away any spillages as soon as they occur.
• Front and face bar stocks and glassware.
• Stock rotation.
• Carry out all procedures in accordance with company standards and the procedures manuals.
• Adhere to all health and safety and fire prevention procedures.
• Report any stock shortages, customer requests, special requirements and suggestions to the manager.

Key Performance Measures:

• Guest comments/feedback.
• Accuracy of orders.
• Efficiency of service.

Special Requirements:

• You will be required to wear a uniform.
• Be able to work flexibly, this includes working shifts, weekends and bank holidays.
• Be willing to cover in other hotels within the group when required.

The job holder may also, from time to time, be asked to undertake other tasks and responsibilities which are not listed in this job description but which are commensurate with the post.

If you think you would be well suited to this role, please email your CV to [e-mail] and include the job role that you are applying for in the subject box.