FOH Team Member

Carpentersarmscambridge; Milton Keynes; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant pub located in the heart of Stoney Stratford, where you can be part of an enthusiastic team dedicated to providing a memorable customer experience. As a Front of House staff member, you'll play a crucial role in ensuring that every guest enjoys their visit, from taking orders to delivering exceptional service. This position offers a fantastic opportunity to grow your career in hospitality while working in a fun and supportive environment. With great perks like a company pension scheme, retail discounts, and free meals during shifts, it’s a chance to thrive in a dynamic setting that values teamwork and passion.

Benefits

28 days holiday

Company Pension scheme

Retail and beer discounts

Free food when on shift

Refer a friend Bonus

Employee Assistance programme

30% dining discount of all managed houses

Fun culture surrounded by a supportive team

Great working environment

Career development opportunities

Qualifications

• Previous experience in a hospitality or customer-facing environment.
• Ability to deliver excellent customer service in a fast-paced environment.

Responsibilities

• Ensure exceptional customer experience and manage the customer journey.
• Take accurate orders and collaborate with kitchen staff.

Skills

Customer Service

Teamwork

Communication

Attention to Detail

Education

Experience in Hospitality

Job description

Old School House Milton Keynes, United Kingdom Hospitality

Company Description

The Old School House situated in the heart of Stoney Stratford is a pub for all occasions, boasting a fantastic menu and extensive drinks range including it's very own, one of a kind, dedicated cocktail bar.

Position

We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering.

Front of House duties include:

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive team member

Requirements

• Previous experience working front of house in a hospitality or customer facing environment
• Enthusiasm and passion for food and beer
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
• A result driven and ambitious individual keen to develop your career and grow with us

Other information

We will offer you a great package:

• 28 days holiday
• Company Pension scheme
• Retail and beer discounts
• Fun culture surrounded by a supportive team
• Free food when on shift
• Refer a friend Bonus
• Employee Assistance programme
• Benefits portal
• 30% dining discount of all managed houses
• Great working environment and great prospects!