FOH Supervisor/Team Leader

Scarpetta Restaurants; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

Scarpetta Restaurants is seeking an experienced front of house supervisor in London. The role involves leading a dedicated team to deliver an exceptional dining experience while ensuring compliance with health and safety standards. Join a growing company that values leadership and offers competitive benefits.

Benefits

Progression within a fast-growing company

28 days' holiday per year

50% off across Scarpetta Restaurants

Daily high quality and healthy employee lunches

Unlimited coffee

Employee referral bonus

Great staff parties

24/7 Hotline for personal advice

Qualifications

• Experience in a supervisory role in hospitality.
• Advanced English language skills required.

Responsibilities

• Lead and coach the front of house team to ensure outstanding guest experiences.
• Manage shifts, health and safety compliance, and staffing levels.

Skills

Leadership

Customer Service

Compliance Management

Team Development

Tools

EPOS

Job description

**At Scarpetta we make pasta from scratch, roast our own coffee blends and serve the classic Italian Aperitivo every evening. While lunch is all about fast-paced service, evenings are about having a relaxing time. We dim the lights, play excellent music and become a restaurant where our guests can have a great dining experience.**. We have three restaurants in Central London and we are looking for an ambitious, respectful and experienced supervisor, who is not afraid to roll their sleeves up, lead by example and deliver amazing results. As a front of house supervisor, you will be a role model to Scarpetta employees, guiding and coaching your team to deliver incredible services to guests with integrity and passion. You share the courteous and hospitable values of your Senior Managers and these will cascade down through your team and to your guests.. Being accountable for and proud of your restaurant, you will grow a caring team that work collaboratively and seamlessly with Front of House & Back of House team to deliver our common goals of outstanding guests experience. Understanding how this is key to Scarpetta’s profitability and growth.. You plan your shifts impeccably, constantly monitoring cleanliness, health and safety, licensing compliance and staffing levels; finding continual improvement in creative ways.. . **Perks & Benefits: **. - progression within a fast-growing company. - Monday to Friday. - Permanent contract. - 24/7 Hotline providing free financial, legal, and personal advice. - 28 days' holiday per year. - 50% off across Scarpetta Restaurants. - A supportive, people-focussed culture. - Daily high quality and healthy employee lunches. - Unlimited coffee. - Employee referral bonus. - Great staff parties!. - Free financial and legal personal advice services. . . **Key Responsibilities:**. - Being part of the Management and help opening/closing the restaurant.. - Team enabler - Encouraging and supporting a culture of learning and development and talent retention by continually coaching team members, being courteous even under pressure and assisting with appraisals.. - Lets’ grow together – You are commercially aware of what it takes to grow a business and increase profitability through effective marketing initiatives and valuing customer feedback. You are aware of your teams accountability for controllable costs and constantly assessing staffing levels.. - Positive attitude - Providing unexpected surprises to the team and customers and moments of care, being calm and considerate of fellow colleagues.. - Compliance management – You demonstrate due diligence in health and safety, food safety allergen awareness and risk assessment according to Scarpetta policies.. - Exceptionally guest focused - Being approachable, calm and friendly, even in times of pressure.. - A product expert – From a perfectly garnished gin and tonic to a table setting that’s instantly—Instagramable, you are passionate about our offering and know everything about it!. - Venue Maintenance – Ensuring the ambiance of the venue is as warm, welcoming, tidy and safe as possible, you communicate any issues clearly to senior management.. - Stock and Cash Handling – You are confident using EPOS, software programs manual systems to accurately manage, record and report stock, cash and rotas. Taking responsibility of security, wastage, profit margins and licensing law when on duty.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £12.75 – £13.75 hourly
Benefits: Plus cash tips

About Scarpetta Restaurants:

Authentic Italian. We make fresh pasta on-site each morning and have our own coffee blends and evening aperitivo. We are looking for positive and passionate people.