FOH Supervisor

The Restaurant Hub - Colney Fields; London Colney; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Bonuses for targets

50% brand discounts for you and up to

Career growth

Flexible working

Job summary

Boparan Restaurant Group's London Colney Restaurant Hub is seeking a Front of House Team Leader to ensure a seamless guest experience across multiple brands under one roof. You will lead the front of house, set service standards, and uphold brand integrity.

You will mentor and train staff, manage daily operations, handle feedback, and drive exceptional service while maintaining a welcoming atmosphere. This role offers career growth within BRG's diverse brand family and flexible working

Qualifications

• Experience leading front-of-house teams in a busy restaurant environment.
• Strong mentoring and coaching abilities.
• Proven track record of delivering exceptional guest experiences.
• Ability to manage service flow and customer interactions.

Responsibilities

• Inspire excellence by leading the front-of-house team to deliver outstanding service.
• Develop and coach team members to exceed guest expectations.
• Oversee daily operations and service flow for smooth guest experiences.
• Address customer feedback professionally and implement improvements.
• Uphold brand standards across our multi-brand hub.
• Ensure health, safety and compliance in line with policy.

Skills

Front of House Leadership

Staff Mentoring

Customer Service Excellence

Operational Oversight

Job description

Lead the Front of House Team at Our Dynamic Restaurant Hub!

Join the Revolution in Dining!

At Our Restaurant Hub, we're redefining the dining experience by bringing together a diverse collection of beloved brands from the Boparan Restaurant Group. Imagine leading in a space where Carluccio's Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen, and Harry Ramsden's come together under one roof. We're not just serving meals; we're creating memorable experiences for every guest.

Why This Role Is Special:

As a Front of House Team Leader, you’ll be at the heart of our operation, ensuring every customer enjoys a seamless, exceptional experience from the moment they walk through our doors. You’ll lead by example, driving our team to deliver top-tier service while maintaining the vibrant, welcoming atmosphere we’re known for.

Your Key Responsibilities:

• Inspire Excellence: Lead the front of house team to deliver outstanding service and create a warm, inviting environment.
• Team Development: Mentor and train team members, fostering their growth and ensuring they exceed customer expectations.
• Operational Efficiency: Oversee daily operations, from service flow to customer interaction, ensuring everything runs smoothly.
• Customer Satisfaction: Handle customer feedback with professionalism, turning challenges into opportunities for improvement.
• Brand Ambassador: Uphold the standards of our brands, ensuring that every guest leaves with a smile and a reason to return.
• Safety and Compliance: Ensure all health, safety, and legal requirements are met with precision and care.

What We Offer:

• Performance-Based Rewards: Bonuses for hitting targets and delivering exceptional service.
• Generous Discounts: 50% off at all our brands for you and up to 5 friends—plus more perks!
• Career Growth: Opportunities for development within our diverse group of brands.
• Flexible Working: We value work-life balance and offer flexibility to suit your needs.

Are You the Leader We’re Looking For?

If you’re passionate about people, driven to deliver excellence, and ready to lead a dynamic team, we want you! Step into a role where your leadership and dedication will shape unforgettable dining experiences.

Apply Now and Start Your Journey with Us!

Boparan Restaurant Group (BRG)is agrowing hospitality groupcommitted to striving to become the Best Restaurant Groupin everything we do. We’reobsessedwith building credibility, going above and beyond, and delivering amemorable guest experienceand an amazing working environment.

At BRG, we live by our core values:

At BRG, we live by our core values:
Honest – Acting with integrity in everything we do.
Hardworking – Giving our best, every day.
Hungry – Always striving for growth and excellence.
Heart – Caring deeply about our people, our guests, and our communities.

London Colney Fields Restaurant Hub is located Just off Junction 22 of the M25 motorway you’ll find our London Colney Restaurant Hub. Located upstairs in the Sainsbury’s Supermarket on the Colney Fields Retail Park