FOH Supervisor

Boparan Restaurant Group; Hinckley; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bonuses for targets

Discounts across brands (50% off)

Career growth

Flexible working

Job summary

Boparan Restaurant Group Hinckley is seeking a Front of House Team Leader to drive service excellence in a multi-brand restaurant hub. You will lead by example, coach the team, and ensure guests receive a seamless, exceptional experience from entry to departure.

Join a diverse group across Carluccio's Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen, and Harry Ramsden's under one roof. Enjoy flexible hours, performance bonuses, staff discounts, and clear progression paths.

Qualifications

• Experience leading front-of-house teams in a full-service restaurant.
• Proven ability to coach, mentor and develop staff.
• Strong guest-service mindset with a customer-first approach.

Responsibilities

• Inspire Excellence: lead the front of house team to deliver outstanding service and create a warm, inviting environment.
• Team Development: mentor and train team members, fostering their growth and ensuring they exceed customer expectations.
• Operational Efficiency: oversee daily operations, from service flow to customer interaction, ensuring everything runs smoothly.
• Customer Satisfaction: handle customer feedback with professionalism, turning challenges into opportunities for improvement.
• Brand Ambassador: uphold the standards of our brands, ensuring that every guest leaves with a smile and a reason to return.
• Safety and Compliance: ensure all health, safety, and legal requirements are met with precision and care.

Skills

Casual dining experience

Shift management

Communication skills

Job description

Lead the Front of House Team at Our Dynamic Restaurant Hub!

Join the Revolution in Dining!

At Our Restaurant Hub, we're redefining the dining experience by bringing together a diverse collection of beloved brands from the Boparan Restaurant Group. Imagine leading in a space where Carluccio's Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen, and Harry Ramsden's come together under one roof. We're not just serving meals; we're creating memorable experiences for every guest.

Why This Role Is Special

As a Front of House Team Leader, you’ll be at the heart of our operation, ensuring every customer enjoys a seamless, exceptional experience from the moment they walk through our doors. You’ll lead by example, driving our team to deliver top-tier service while maintaining the vibrant, welcoming atmosphere we’re known for.

Your Key Responsibilities

• Inspire Excellence: Lead the front of house team to deliver outstanding service and create a warm, inviting environment.
• Team Development: Mentor and train team members, fostering their growth and ensuring they exceed customer expectations.
• Operational Efficiency: Oversee daily operations, from service flow to customer interaction, ensuring everything runs smoothly.
• Customer Satisfaction: Handle customer feedback with professionalism, turning challenges into opportunities for improvement.
• Brand Ambassador: Uphold the standards of our brands, ensuring that every guest leaves with a smile and a reason to return.
• Safety and Compliance: Ensure all health, safety, and legal requirements are met with precision and care.

What We Offer

• Performance-Based Rewards: Bonuses for hitting targets and delivering exceptional service.
• Generous Discounts: 50% off at all our brands for you and up to 5 friends—plus more perks!
• Career Growth: Opportunities for development within our diverse group of brands.
• Flexible Working: We value work-life balance and offer flexibility to suit your needs.

Are You the Leader We’re Looking For?

If you’re passionate about people, driven to deliver excellence, and ready to lead a dynamic team, we want you! Step into a role where your leadership and dedication will shape unforgettable dining experiences.

Boparan Restaurant Group (BRG) is a growing hospitality group committed to striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.

At BRG, We Live By Our Core Values

• Honest – Acting with integrity in everything we do.
• Hardworking – Giving our best, every day.
• Hungry – Always striving for growth and excellence.
• Heart – Caring deeply about our people, our guests, and our communities.

Our Hinckley Restaurant Hub is a spacious, open area with comfy booth seating, delicious food and a lovely team!

You’ll find us by the checkouts in Sainsbury’s Superstore so when you’ve finished your shopping, why not pop in for a slice of cake and a delicious Italian coffee from Caffe Carluccio’s.

Skills

• Casual Dining Experience
• Shift Management
• Communication Skills