FOH Supervisor

The Inn Collection Group; Berwick-upon-Tweed; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading pub group located in Northumberland seeks a Front of House Supervisor to enhance guest experiences. You will welcome guests, manage service, and foster a lively atmosphere while supporting your team. Ideal candidates will have a passion for hospitality, strong leadership skills, and a desire to provide exceptional service.

Benefits

Extra paid holiday for birthdays

50% off food at any of our Inns

1/3 off room bookings year-round

24/7 confidential support through Employee Assistance Programme

Tronc (tips to staff)

Qualifications

• Experience in customer service and a passion for hospitality.
• Ability to lead a team and create a positive atmosphere.
• Must thrive in a fast-paced environment.

Responsibilities

• Welcome guests and ensure a warm, memorable experience.
• Oversee service and support the team to resolve challenges.
• Maintain smooth operations for a positive guest experience.

Skills

Customer Service

Leadership

Teamwork

Problem Solving

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and a warm team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pub with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings.
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Tronc (tips to staff).
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognized as the Best Pub Employer at the Publican Awards.

The nearest mainland pub to Holy Island, the award-winning Lindisfarne Inn, is ideally located for exploring Northumberland and venturing into Scotland. Situated just off the A1, south of Berwick-upon-Tweed and the Scottish Border, it offers great facilities for walkers and cyclists, making it the perfect spot for exploring the area. With a warm welcome and superb home-cooked meals, The Lindisfarne Inn is perfectly placed to enjoy the beauty of both Northumberland and Scotland.

You’ll Fit Right Inn

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right in...

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles: https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*