FOH Leader & Mentor — Drive Service Excellence

Arabica London; Greater London; Ibrido; GBP 38.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fresh staff meals

Staff discounts

Team community

Descrizione del lavoro

Arabica Bar & Kitchen in Borough Market, London, is seeking a Restaurant Manager to lead the front-of-house team and ensure seamless operation with outstanding service.

You’ll own the floor, coach staff, manage service flow, drive upselling, and handle guest feedback with grace. You’ll also brief the team on specials and oversee the POS system.

Join a fast-paced, vibrant environment at a venue in the heart of Borough Market, with opportunities to grow within the team.

Competenze

• Thorough knowledge of menu offerings, ingredients, and allergens.
• Experience in a high-volume London environment.
• Ability to manage station plans and service flow.
• Presentable appearance and leadership by example.

Mansioni

• Owning the Floor: Overseeing the restaurant to ensure quick, professional service at all times.
• Building the Team: Identifying training needs and coaching staff to help them succeed.
• Setting the Standard: Managing setup and breakdown to meet high policies and standards.
• Driving Growth: Leading the team to maximize sales through upselling and attentive service.
• Solving Problems: Acting as the first point of contact for guest feedback and resolving issues gracefully.
• The Tech & Prep: Running pre-service huddles to brief the team on specials and POS system.

Conoscenze

Floor management

Team leadership

Upselling skills

Guest relations

Strumenti

Lightspeed POS

Descrizione del lavoro

Arabica Bar & Kitchen in Borough Market, London, is seeking a Restaurant Manager to lead the front-of-house team and ensure seamless operation with outstanding service.

You’ll own the floor, coach staff, manage service flow, drive upselling, and handle guest feedback with grace. You’ll also brief the team on specials and oversee the POS system.

Join a fast-paced, vibrant environment at a venue in the heart of Borough Market, with opportunities to grow within the team.