Junior Front of House Manager

Arabica London; Greater London; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Fresh staff meals

Staff discounts

Team community

Job summary

Arabica Bar & Kitchen in Borough Market, London, is seeking a Restaurant Manager to lead the front-of-house team and ensure seamless operation with outstanding service.

You’ll own the floor, coach staff, manage service flow, drive upselling, and handle guest feedback with grace. You’ll also brief the team on specials and oversee the POS system.

Join a fast-paced, vibrant environment at a venue in the heart of Borough Market, with opportunities to grow within the team.

Qualifications

• Thorough knowledge of menu offerings, ingredients, and allergens.
• Experience in a high-volume London environment.
• Ability to manage station plans and service flow.
• Presentable appearance and leadership by example.

Responsibilities

• Owning the Floor: Overseeing the restaurant to ensure quick, professional service at all times.
• Building the Team: Identifying training needs and coaching staff to help them succeed.
• Setting the Standard: Managing setup and breakdown to meet high policies and standards.
• Driving Growth: Leading the team to maximize sales through upselling and attentive service.
• Solving Problems: Acting as the first point of contact for guest feedback and resolving issues gracefully.
• The Tech & Prep: Running pre-service huddles to brief the team on specials and POS system.

Skills

Floor management

Team leadership

Upselling skills

Guest relations

Tools

Lightspeed POS

Job description

Location:

Arabica Bar & Kitchen, Borough Market SE1

The Mission:

To lead the front-of-house team, orchestrating a seamless restaurant operation while ensuring the highest standards of service are consistently delivered .

Restaurant Manager

Location:

Arabica Bar & Kitchen, Borough Market SE1

The Mission:

To lead the front-of-house team, orchestrating a seamless restaurant operation while ensuring the highest standards of service are consistently delivered .

The Role

As our Restaurant Manager, you are the heart of the floor . You aren’t just managing shifts; you are a role model and mentor who anticipates guest needs before they even arise . You are the key link between our staff and the management team .

What you’ll be doing:

• Owning the Floor: Overseeing the restaurant to ensure the team provides quick, efficient, and professional service at all times .

• Building the Team: Identifying training needs and actively coaching staff to help them succeed .

• Setting the Standard: Managing the setup and breakdown of the restaurant to ensure it always meets our high policies and standards .

• Driving Growth: Leading the team to maximize sales through expert upselling and attentive service .

• Solving Problems: Acting as the first point of contact for guest feedback and resolving any issues with professional grace .

• The Tech & Prep: Running the pre-service "huddles" to brief the team on specials and mastering the POS (Lightspeed) system .

Who You Are

• The Expert: You have a thorough knowledge of menu offerings, including ingredients, preparation methods, and allergens .

• The Leader: You foster a positive work environment through effective delegation and motivation .

• The Pro: You have experience in a high-volume London environment and know how to manage station plans and service flow perfectly .

• The Role Model: You maintain an exemplary standard of personal appearance and lead by example in everything you do .

The Good Stuff

• Competitive Pay: A strong salary.

• Development: We actively participate in your growth and provide opportunities to drive business improvements .

• The Environment: A fast-paced, vibrant workplace in the heart of Borough Market .

• The Perks: Fresh staff meals, generous discounts, and a team that feels like a community.

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