FOH & Bar Staff

Layered Reality; London; On-site; GBP 28,000 - 37,000; Full time

Job summary

Join a leading company in immersive entertainment as FOH & Bar Staff at The War of The Worlds: The Immersive Experience. You'll play a key role in creating exceptional experiences for guests, with a focus on customer service in a fun and dynamic environment. Looking for enthusiastic team players eager to engage guests and provide memorable service.

Benefits

Fun working environment

Company social events

Discounted food and drinks

Theatre tickets discounts

Love2Shop Voucher on your birthday

Qualifications

• Enthusiastic personality with a can-do attitude.
• Previous experience in hospitality, theatre, or events preferred, but not essential.
• Strong verbal communication and presentation skills.

Responsibilities

• Greet guests warmly and conduct ticket checks.
• Serve drinks and craft cocktails at the bar.
• Upsell merchandise and enhance guest engagement.

Skills

Customer Service

Teamwork

Communication

Multitasking

Attention to Detail

Job description

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Join the Layered Reality team as FOH & Bar Staff at The War of The Worlds: The Immersive Experience (www.thewaroftheworldsimmersive.com), where innovation meets entertainment. Layered Reality is a pioneer in immersive entertainment, blending captivating storytelling, cutting-edge technology, and exceptional customer service. Our unique approach combines live theatre, digital technology (virtual reality, projection mapping, and holograms), and physical sensations (sight, sound, smell, touch, and movement) to craft unforgettable immersive experiences.

Position Summary
As a member of our Front of House (FOH) & Bar team, you will be the face of Layered Reality and play a pivotal role in creating unforgettable experiences for our guests. With a variety of positions and responsibilities, each day will bring fresh challenges and opportunities. You'll be at the heart of the guest experience where you will welcome and assist guests, ensure their comfort, and work the bar with flair and precision. Your enthusiasm and attention to detail will leave a lasting impact in our unique, immersive setting, where immersive entertainment meets hospitality. Join us for a journey like no other!

Benefits
Fun working environment.
Company social events.
Discounted food, drinks & theatre tickets.
Love2Shop Voucher on your LR Birthday.

Scope & Responsibilities
Within the FOH areas, your tasks will include greeting guests with warmth and professionalism, conducting ticket checks, supporting entry procedures and providing assistance during in-show operations. Your role will involve promoting and upselling merchandise and photos related to the immersive experience, enhancing guest engagement and immersion. In the Bar capacity, you will be waiting tables and crafting a variety of drinks and cocktails. Delivering exceptional customer service is a key aspect of your role, as you address guest enquiries and concerns promptly and effectively. Your objective in both roles will be to boost sales throughout the venue and enhance the guest experience by skillfully upselling our themed products, thereby immersing guests fully in their experience.

Background Experience
We are looking for enthusiastic people who want to help bring our Layered Reality world to life! We want fun, dynamic, and friendly personalities to join our team. You will be self-motivated with a can-do attitude whilst ensuring all our guests are wowed the moment they step inside our doors and receive the highest quality service throughout their visit. Previous experience working in hospitality, theatre, events, or visitor attractions is preferable, but not essential.

Desired Attributes
A positive attitude and commitment to delivering exceptional customer service.
Strong verbal communication skills.
A good attention to detail and the ability to multitask efficiently in a fast-paced environment.
Excellent presentation skills, maintaining a professional appearance at all times.
The ability to remain calm and composed under pressure.
Strong problem-solving skills.
Knowledge of food & beverage operations.
Confidence in working as part of a team and independently.
Flexibility to work various shifts, including daytime, evenings, weekends, and holidays.

Job Details
Job Title: FOH & Bar Staff
Job Type: Casual Worker, Zero Hours (Wednesday-Sunday)
Probation Period: 3 Months
Pay: £13.85 p/h plus Service Charge
Location: Aldgate, London, EC3A 2BJ

Start Date: 23rd June 2025

Diversity & Inclusion
At Layered Reality, we embrace the power of diversity because we believe that our differences are what make us strong. We recognise that each team member brings a unique perspective, background, and set of experiences to our company. Just as every immersive experience we create is a blend of different elements, we know that a diverse team is essential for crafting unforgettable memories. Inclusion is at the heart of our values because we understand that to truly connect with our guests, we must first connect with each other. Join us in celebrating diversity and inclusion as we embark on a journey to create immersive entertainment that resonates with every individual.

Application Process
To apply for this exciting opportunity, please submit an up-to-date CV along with a Covering Letter that outlines what you can bring to the role and why you would like to work for Layered Reality. We look forward to receiving your application!