FNOL / Concierge Claims Technician (Remote/Bolton/Birmingham)

Exchange Street Executive Search; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A renowned recruitment firm is seeking an FNOL/Concierge Claims Technician for their Property Claims team, offering flexible location options including Birmingham or Bolton. The role focuses on customer service excellence and requires a proactive approach in managing insurance claims. Join a dynamic team where your skills in claims handling and customer relationships are valued.

Qualifications

• Insurance/Loss Adjusting/Claims Handling background preferable.
• Able to work as part of a team to ensure client SLAs are met.

Responsibilities

• First point of contact to policy holders making an insurance claim.
• Providing outstanding customer service.
• Ensuring all information is documented correctly.

Skills

Customer Service

Team Work

Proactivity

Job description

Our client is looking to recruit a FNOL/Concierge Claims Technician within their Property Claims team (location flexible but Birmingham/Bolton preferred) with Hybrid or fully remote working available subject to operational needs. You will use your technical knowledge and experience to assist adjusters to proactively case manage, negotiate, and settle property claims, as licensed.

Role & Responsibilities:

• Being the first point of contact to policy holders making an insurance claim
• Providing outstanding customer service and putting the customer at the centre of everything
• Building strong professional relationships with team members and other areas of the business
• Ensuring all information is documented correctly prior to Loss Adjuster visits

Skills & Requirements:

• Insurance/Loss Adjusting/Claims Handling background preferable
• Team player with the passion for helping others
• Proactive, with the ability to work with initiative
• Able to work as part of a team to ensure client SLAs are met

Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/(url removed) Job Ref: CD61. For all other vacancies, take a look at our website - (url removed)