FNOL / Concierge Claims Technician (Remote/Bolton/Birmingham)

Exchange Street Claims ltd; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance firm seeks a FNOL/Concierge Claims Technician for their Property Claims team, offering hybrid or fully remote working options. The successful candidate will be responsible for managing claims, ensuring excellent customer service, and supporting team dynamics within a flexible working environment.

Qualifications

• Background in Insurance, Loss Adjusting, or Claims Handling preferred.
• Passion for helping others.
• Ability to meet client SLAs.

Responsibilities

• First point of contact for policyholders making an insurance claim.
• Document information correctly prior to Loss Adjuster visits.
• Build strong professional relationships across the business.

Skills

Customer Service

Team Player

Proactivity

Job description

Our client is looking to recruit a FNOL/Concierge Claims Technician within their Property Claims team (location flexible but Birmingham/Bolton preferred) with Hybrid or fully remote working available subject to operational needs. You will use your technical knowledge and experience to assist adjusters to proactively case manage, negotiate, and settle property claims, as licensed.

Role & Responsibilities:

• Being the first point of contact to policy holders making an insurance claim
• Providing outstanding customer service and putting the customer at the centre of everything
• Building strong professional relationships with team members and other areas of the business
• Ensuring all information is documented correctly prior to Loss Adjuster visits

Skills & Requirements:

• Insurance/Loss Adjusting/Claims Handling background preferable
• Team player with the passion for helping others
• Proactive, with the ability to work with initiative
• Able to work as part of a team to ensure client SLAs are met

Interestedapplicants should apply online or forward their CV’s to Craig Dyson at Exchange Street Claims 0161 667 0428/[e-mail] Job Ref: CD61. For all other vacancies, take a look at our website - www.exchange-street.co.uk