Fluent German Customer Service Specialist - Remote UK

Alchemy Global Talent Solutions Ltd.; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading relocation service provider is seeking a Fluent German Customer Service Specialist for a new remote position. The ideal candidate will have extensive customer service experience, excel in organizational skills, and thrive in a fast-paced environment, ensuring high levels of client satisfaction and efficient service delivery.

Qualifications

• 2+ years' experience in customer service or coordination.
• Fluent in English and German.

Responsibilities

• Maintain high customer service levels in line with company KPIs.
• Prepare documentation for assignees and maintain data integrity.
• Assist team in service delivery and ad-hoc duties.

Skills

Customer service

Organization

Multi-tasking

Analytical skills

Attention to detail

Initiative

Tools

Microsoft Office

Job description

We have a new remote position available for a Fluent German Customer ServiceSpecialist to join a leading relocation service provider.

Responsibilities:

• Maintain high customer services levels in line with company KPIs
• Build effective relationships with clients and assist the team in service delivery
• Preparation of documentation for assignees
• Responsible for data integrity for assignee records
• Filing and uploading relevant assignment documentation to the system
• Assist with regular and miscellaneous reporting
• Serve as the coordinator and owner of the relocation process for assignees
• Administration of mobility policy & logistical support
• Provide support to the team in ad-hoc duties
• Training and support will be provided

Key requirements:

• 2+ years’ experience in a customer service / coordinationposition
• Excellent customer service, organisation and multi-tasking skills
• Experience in the Relocation, Global Mobility or related industry is preferred but is not essential
• Experience travelling and living abroad preferred
• Ability to work with own initiative as well as part of a team
• Excellent analytical skills and attention to detail and thrives in a fast-paced working environment
• Strong organisational skills, proactive approach
• Ability to prioritise workload and meet deadlines
• Enthusiastic, keen to learn and adaptable to new administrativeprocesses
• Competent IT user of Microsoft Office, particularly Excel and Word
• Fluent English & German required