Flow Technician

Dwr Cymru Welsh Water; Cardiff; On-site; GBP 31,000 - 36,000; Full time

Job summary

Dŵr Cymru is seeking a Flow Technician to lead the Operational Catchment team and drive improved Flow compliance. You will be the main contact for Flow escalations across the catchment, ensuring adherence to Flow Pass Forward and tracking issues with maintenance and telemetry.

Qualified candidates will have hydraulics/engineering background, strong problem-solving and communication skills, and a willingness to travel as required. Collaboration with ORC, EDM, and Storm Harvester is essential.

Qualifications

• Qualifications in hydraulics or engineering.
• Ability to perform root cause analysis and implement solutions.
• Strong communication skills and ability to influence others.
• Full driving licence and willingness to travel as required.
• Experience with wastewater or sludge treatment processes is advantageous.

Responsibilities

• Lead the Operational Catchment team to improve Flow-related compliance.
• Be the primary point of contact for Flow escalations and alarms.
• Investigate root causes of Flow non-compliance and resolve issues.
• Coordinate with supervisors and other teams on maintenance and telemetry.
• Review Flow-related alarms and intervene to prevent non-compliance.
• Track corrective actions and report Flow compliance across the catchment.
• Lead Flow communications to front-line operations and new starters.
• Collaborate with ORC, EDM, Storm Harvester, and Asset Flow teams.

Skills

Root cause analysis

Communication

Driving license

Water/wastewater experience

Influencing

Education

Engineering qualification

Job description

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City: Cardiff

Address:

Cardiff, Wales, GB, CF37 3ND

Job Requisition Number 9424

Work Type Permanent

Job Function Operational

Salary Range £31,395.00-£35,682.00

Base Cynon

Closing Date Wednesday 11th November 2026 - 23:59

What you’ll be responsible for

The Flow Technician will take the lead for the Operational Catchment team to deliver improved Flow related compliance. The role will be the primary point of contact for all Flow Escalations across the Catchment, with a strong focus on ensuring compliance with Flow Pass Forward and tracking operational issues. Responsibilities include investigating, identifying root causes, and resolving operational flow non-compliance, while collaborating with supervisors and wider teams to address local issues related to maintenance, behaviours, and telemetry. The role also entails delivering small-scale operational resolution initiatives.

Additionally, it involves reviewing and investigating flow-related alarms that could impact compliance, proactively intervening when asset flow compliance deteriorates, and tracking all corrective actions across the catchment. The role requires leading flow communications to ensure that operational teams are informed about flow, legislative changes, and procedures, the role will also play a key role ensuring new starters understand the importance of flow compliance. Close collaboration with ORC, EDM, and Storm Harvester Teams is essential to resolve alarms and optimise telemetry. The role will also work with Asset Flow Teams and support Flow Engineers with monitoring and resolution of flow projects.

Responsibilities:

• Point of contact for all Flow Escalations across the Catchment. Focus on compliance with Flow Pass Forward and tracking of Operational related issues.
• Responsible for investigation, root cause and resolution of Operational related Flow non-compliance. Work with Supervisors and wider teams to resolve local issues around maintenance, behaviours and telemetry.
• Delivery of small-scale Operational resolution initiatives such as repair or introduction of new maintenance tasks to maintain compliance.
• Review and investigate all Flow related alarms that have the potential to impact flow compliance such as Flow Pass Forward failure and dry day spill alarms.
• Proactively investigate and intervene where asset flow compliance has begun to deteriorate before any non-compliance occurs.
• Track all corrective actions for flow across the catchment providing regular reports on flow compliance across the Catchment.
• Lead on Flow Communications across the catchment ensuring flow briefs reach front line Operations and any changes in legislation or procedures are understood by Operational teams. Ensure all new starters in the Catchment understand the importance of Flow Compliance.
• Work closely with ORC, EDM and Storm Harvester Teams to resolve alarms/notifications and optimise telemetry and monitoring systems to ensure proactive resolution of issues and reduced nuisance noise.
• Work with Asset Flow Teams to identify Flow non-compliance because of Operational issues and support Flow Engineers with monitoring, escalation and resolution of Asset/Capital Flow projects ensuring Operational compliance once delivered.
• Liaise with Science teams to ensure process related changes do not adversely impact flow compliance. Likewise, ensure that flow related changes to not adversely impact process.
  

About you

• Any qualifications in hydraulics or engineering
• Ability to deliver root cause analysis, plan and deliver solutions
• Ability to communicate ideas and targets to others, especially other team members
• Effective written and verbal communication skills
• Full driving license and ability to travel as job requires
• Having experience of wastewater and sludge treatment processes and legislation would be benefical
• Experience of influencing people and demonstrating performance
  

Good to know

If you would like further information on this role, please contact [e-mail]

Who we are

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

Job Segment: Hydraulics, Technician, Water Treatment, Wastewater, Engineer, Engineering, Technology