Flow Room Lead

Greggs; East Midlands; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Profit sharing

Colleague discount

6 weeks annual leave

Pension with 7% match

Health & wellbeing app

Paid breaks

Long service awards

Job summary

Greggs in Derby is seeking a Flow Room Lead to join our new manufacturing and logistics site at SmartParc. Reporting to the Warehouse Manager, you will lead the Flow Room team, coordinate with planning, engineering and operations to optimise product flow and labour planning on a 4 on, 4 off, 12-hour shift.

This full-time role requires hands-on leadership in a fast-moving start-up style environment, with a focus on safety, continuous improvement and delivering excellent service to our shops

Qualifications

• Experience in automated warehouse operations.
• Experience in start-up environments or new site launches.
• Ability to write, implement and embed SOPs and operating practices.
• Strong IT skills and ability to produce dashboards and reports.

Responsibilities

• Recruit and build a cohesive Flow Room team.
• Coordinate with on-site operations and engineering for smooth automated flow.
• Oversee Flow Room functions including labour planning and staffing.
• Lead shift team with effective handovers and daily briefs.
• Monitor WMS with KPI dashboards and best practices for throughput.
• Manage IT and automation incidents with clear escalation.

Skills

Automated warehouse

SOPs development

Team leadership

Process improvement

Communication skills

Analytical thinking

Tools

SAP EWM

Material Flow Systems

SynQ

Job description

The following content displays a map of the jobs location - Derby

The role will be on a 4 on, 4 off, 12 hour shift pattern basis, including days, nights and weekends.

Contract Hours:

4 on 4 off

Location:

Closing Date:

16/11/2026

Job Category:

Supply Chain

Region / Site:

Business Unit:

Supplies & Distribution

About the role

Are you ready to be part of something new and exciting in Derby?

Our brand-new manufacturing and logistics site, situated at SmartParc, will offer a fresh and innovative environment, and we're looking for enthusiastic and passionate colleagues to help lay the foundation for something truly great.

We have a fantastic opportunity to join our team in Derby as Flow Room Lead. Reporting to the Warehouse Manager, this will be a key role in the Flow Room working with planning, engineering and warehouse operations teams to deliver optimal outcomes for both colleagues and customers.

This initiative is a key part of our growth strategy, aimed at expanding our supply chain to meet the needs of our growing number of shops across the UK.

We can offer you

• Competitive pay
• We share 10% of all our profitswith our colleagues
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinksfor you to enjoy while on a break
• Paid breaks allowing you to recharge your batteries
• Health and wellbeing appproviding remote GP and physiotherapy services
• 6 weeks annual leave which includes bank holidays
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential Employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing
  

About the role

• This is a full-time role.
• The role will be on a 4 on, 4 off, 12 hour shift pattern basis, including days, nights and weekends.
• You’ll work closely with engineering, IT, operations, and leadership to define what “good” looks like in our Flow Room and implement the practices to make it reality.
• The base location for this role isDerby, DE21 7BS.

What you'll do

• Take an instrumental role in recruiting a cohesive Flow Room team.
• Partner with on-site operations and engineering teams to ensure smooth automated system and product flow.
• Oversee all Flow Room functions, including tactical labour planning and alignment with operational and engineering teams to manage staffing and drive performance.
• Lead and support the Flow Room shift team to adhere to deadlines set for the site through effective shift handovers, cross-departmental daily briefs and regular meetings and coaching.
• Monitor the National Distribution Centre (NDC) Warehouse Management System (WMS) through KPI dashboards, housekeeping routines, and configuration of best practices to support operational throughput, identifying and addressing issues proactively.
• Manage IT and automation incidents with a focus on transparency, escalation, and rapid resolution of major issues impacting operations.
• Ensure customer service is at the heart of the Flow room, with regular reviews and recommendations for action to improve customer satisfaction.
• Promote consistency and quality by regularly reviewing Flow Room processes, SOPs, and risk assessments to embed continuous improvement.
• Deliver standard reports to the NDC senior team, with performance commentary and provide ad-hoc reports and system queries to inform operational decisions.
• Continually assess and build the capability of the team, carrying out PDRs with direct reports, agreeing targets and objectives, conducting monthly 1 to 1s and agreeing individual development plans, promoting a culture of achievement and responsibility.
• Ensure all activities comply with safety standards and contribute to a secure, well-governed Flow Room environment.

About you

You will fit right into this role if you:

• Have detailed experience of an automated warehouse operation.
• Have experience in start-up environments, ideally with new warehouse or automation site launches.
• Are comfortable working in a fast-moving, unstructured environment and enjoy bringing clarity and order through process design and documentation.
• Have experience writing, implementing, and embedding SOPs and operational best practices.
• Have a “builder” mindset, bringing structure, governance, and continuous improvement into evolving operations.
• Have experience training others and enjoy taking ownership of knowledge sharing, documentation, and onboarding.
• Understand that in a start-up environment, you help create the structure others will rely on
• Have a detailed understanding of the functionality and operation of automated systems; SAP Extended Warehouse Management, specifically Material Flow Systems, is essential and knowledge of SynQ would be desirable.
• Are customer-focused with a commitment to quality, efficiency, and accuracy.
• Are a strong team player with excellent interpersonal skills and the ability to build trust at all levels.
• Are calm and effective under pressure, able to manage multiple priorities at pace.
• Have strong IT skills, including Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.
• Have strong analytical and problem-solving skills with a track record of implementing workable solutions.
• Are clear and confident communicator with excellent written and verbal skills.
• Are results-driven with strong planning, prioritisation, and organisational abilities.
• Are skilled in influencing and challenging constructively to drive continuous improvement.
• Are supportive of an inclusive workplace culture.

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.