Floor Supervisor - Mobile Team

HC Facility Management Limited; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Paid holidays

Permanent role

Free lunch on duty

On-site training

Pension after probation

Career progression

Wage advances

Job summary

HotelCare is seeking a Floor Supervisor to oversee a busy housekeeping department and lead a team in delivering high standards of cleanliness across guest rooms and facilities. You will coordinate rotas, monitor service quality, and support the Head Housekeeper to meet daily targets in a fast-paced setting.

The role emphasizes strong supervision, staff development, and commitment to safety and guest satisfaction, with on-site collaboration and a clear path for training and progression.

Qualifications

• Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
• Strong knowledge of housekeeping operations and team coordination skills.

Responsibilities

• Organising staff rotas.
• Checking the quality of rooms in a fast paced environment.
• Supporting the Head Housekeeper and supervisory team.
• Training and developing the Housekeeping team.
• Maintaining HotelCare and client standards at all times.
• Meeting daily targets.
• Complying with health and safety policies and logging maintenance issues or incidents.

Skills

Supervisory experience

Team coordination

Customer service

Time management

Attention to detail

Adaptability

Job description

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

-Flexible Mobility Across London - ability to travel between multiple apartment locations.

-Quality Inspections - carrying out regular cleanliness and presentation checks.

-Rota Monitoring - overseeing cleaners' schedules and ensuring correct staffing.

-Orders Management - placing and managing orders for cleaning supplies and linen.

-Group Chat Communication - maintaining clear communication with the team via group chat.

-Training Cleaners - training new cleaners and providing ongoing coaching to the team.

Company Overview:

HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates - access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months' service.
• Recognition, incentives and awards.

Job Overview:

As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.

Job Description

Key Responsibilities

• Working in fast paced high energy environment and checking the quality of rooms.
• Organising staff rotas.
• Working closely with the supervisory team to support the Head Housekeeper.
• Supporting the Housekeeping team with ongoing training and development.
• Maintaining the standards set by HotelCare and our client at all times.
• Meeting daily targets.
• Comply with all company health and safety policies and record any maintenance problems, safety hazards, accidents, or injuries.

Person specification

Experience

• Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
• Strong knowledge of housekeeping operations and team coordination skills.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A 'Can Do' attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.