Floor Supervisor

Pitch Wharf; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A new venue in London, Pitch Wharf, seeks an experienced Front of House Supervisor. In this role, you will lead the floor team to provide outstanding customer service, manage daily operations, and maintain high safety standards. This opportunity is ideal for someone with hospitality supervisory experience looking to thrive in a vibrant environment offering unique entertainment and dining experiences.

Benefits

Plus service charge

Qualifications

• Previous supervisory experience in hospitality.
• Strong leadership and customer service skills.
• Good communication and a hands-on attitude.

Responsibilities

• Oversee FOH staff and daily service operations.
• Deliver excellent customer experiences and resolve issues promptly.
• Support training, scheduling, and performance monitoring.

Skills

Leadership

Customer Service

Communication

Job description

Job Title: Front of House Supervisor. Location: Pitch City. Reports To: General Manager / Assistant Manager. Employment Type: [Full-Time/Part-Time]. Job Summary:. We’re looking for a confident and experienced Front of House Supervisor to help lead our floor team. You'll ensure smooth daily operations, deliver top-notch customer service, and support staff during busy shifts.. Key Responsibilities:. - Oversee FOH staff and daily service operations. - Deliver excellent customer experiences and resolve issues promptly. - Support training, scheduling, and performance monitoring. - Ensure cleanliness, organization, and compliance with safety standards. - Coordinate with kitchen and bar teams for smooth service. . . Requirements:. - Previous supervisory experience in hospitality. - Strong leadership and customer service skills. - Good communication and a hands-on attitude. - Flexibility to work evenings, weekends, and holidays

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £12 – £16 hourly
Benefits: Plus service charge

About Pitch Wharf:

Pitch Wharf is a new venue that offers golf simulators, shuffleboards, a restaurant, bars and a shop. Guests can enjoy the beautiful views of Canary Wharf, listen to live music and host private events all from our venue.