Floor Supervisor

Utilita Arena; Greater London; On-site; GBP 19,000 - 25,000; Part time

Benefits offered by this job

Competitive Rate of Pay

Flexible Working

Weekly Pay

Sociable Workforce

Opportunities to Grow

Job summary

Legends Global is seeking a Floor Supervisor for The Addison in London. You will lead front-of-house teams across the restaurant, bar and live entertainment spaces, coaching colleagues to deliver exceptional guest experiences during events and daily service.

This casual role offers shifts based on business needs, a supportive leadership team, and opportunities to grow within Legends Global. You’ll maintain high standards of presentation, safety, and customer care while helping launch a new venue

Qualifications

• Previous supervisory experience in restaurants, premium hospitality, hotels, clubs, or similar venues.

Responsibilities

• Lead, motivate, and support front-of-house teams during service, ensuring exceptional guest experiences and high service standards.

Skills

Supervisory experience

Hospitality

Communication

Calm under pressure

Guest experience

Job description

The Venue

The Addison- Where good taste sounds better. A new destination where world-class music, exceptional hospitality and unforgettable experiences come together in the heart of Olympia.

The Role

As a Floor Supervisor at The Addison, you'll be responsible for leading service delivery across the restaurant, bar and live entertainment spaces, ensuring every guest receives an exceptional experience. As part of the opening leadership team, you'll support, coach and inspire front-of-house colleagues while maintaining the high standards of service, atmosphere and attention to detail that define The Addison.

This is a casual opportunity, offering shifts based on business needs, events and operational requirements.

The Responsibilities

• Lead, motivate, and support front-of-house teams during service, ensuring exceptional guest experiences and consistently high service standards.

• Act as a visible presence on the floor, building guest relationships, handling escalated concerns professionally, and ensuring every visit exceeds expectations.

• Coordinate service across restaurant, bar, and event spaces, working closely with kitchen and management teams to deliver seamless operations.

• Coach, train, and develop team members, providing on-the-spot guidance and leading by example to foster a positive and high-performing culture.

• Maintain the highest standards of presentation, cleanliness, health & safety, licensing compliance, and operational excellence throughout the venue.

What we're looking for

• Previous supervisory experience within restaurants, premium hospitality, hotels, members' clubs, cocktail bars, or lifestyle-led venues.

• A passionate hospitality professional with a natural ability to lead teams and create memorable guest experiences.

• Strong communication and interpersonal skills, with the confidence to engage guests, motivate colleagues, and manage challenging situations effectively.

• The ability to remain calm, organised, and solutions-focused in a fast-paced, high-energy environment.

• A genuine enthusiasm for food, drink, live entertainment, and hospitality, with a desire to contribute to the success of a new venue launch.

What's in it for you?

Competitive Rate of Pay - Earn a strong hourly rate for your work above the London Living Wage

Flexible Working - Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.

Weekly Pay - Get paid every week for the shifts you’ve worked.

Sociable Workforce - Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do - it's a great environment to meet people, make friends, and be part of exciting live events.

Opportunities to Grow - Gain valuable experience in the live events industry and access to opportunities across Legends Global.

Recruitment Process Outlined

• 1st Stage - Screening Call with People Operations Manager

Any offer of employment will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and - where relevant to the role - a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace

At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.